American Express Cuts 5% Of Staff, Shares Fall - Promises New Crackdown On Gamers
Article excerpt
American Express reported record quarterly revenue and beat expected profits in the third quarter. And they announced plans to eliminate 5% of jobs or roughly 3,500 people. Their stock fell 3.7% on Friday. But spending growth is slowing and expenses are growing just as fast as revenue because they’re basically bribing cardmembers to use their cards. Amex loaded the Platinum card with credits worth far more than its $200 annual fee increase. That works! American Express reported $20.06 billion in third quarter revenue, up 9% but missing Wall Street expectations of $20.12 billion. Cardmembers charged $454 billion during the quarter, up 8% compared to 9%in the second quarter. And American Express spent heavily to produce these results. Their total expenses rose 9%, the same growth as revenue. Statement credits, lounge access and other benefit costs rose 36%. The consumer Platinum card went from $695 to $895, but Amex added about $1,680 in new or increased annual statement credits against that $200 increase. Not everyone will use every credit but I get multiples of the annual fee back from expenses I’d incur anyway. The card is lucrative enough to keep at the higher cost. Amex’s bet is that they’re bribing customers to use it enough that it stays top of wallet. The higher fee works because cardmembers believe they’re receiving even more in return. Amex is giving customers more...
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Amex also extended its long term agreement with Marriott including its U.S. cobrand credit cards but didn’t disclose the term or economics.
