AT&T and Verizon normalize layoffs as 8,000 jobs go in a quarter
Article excerpt
Dan Schulman sounds like he has been rewatching that scene from The Matrix Reloaded in which Neo fights off a multiplying swarm of Agent Smiths. "I think as I look out over the next couple of years, there'll be something like 8.5 billion people in the world, but I think there could be at least 100 billion agents," the CEO of Verizon told analysts on his call about third-quarter results. These won't, of course, be the sinister agents of the Keanu Reeves movie with their sneering resolve to exterminate anyone unplugged from the machine. "We'll be sure that we won't allow agents to access our platforms unless we're 100% certain that it's truly a customer and not a rogue agent," continued Schulman, portraying agentic AI as an opportunity for Verizon to boost customer spending and grow sales. His view that people will be vastly outnumbered by supposedly autonomous software programs – believed to be "super intelligent" by the US president – might trouble anyone who has tracked Schulman's predictions since he became boss of the American telco about a year ago. Speaking to The Wall Street Journal in April, he reckoned AI could lift the unemployment rate to 30% in the next two to five years. If he is right, it should already be creeping up – perhaps even surging. Related: AT&T and Verizon cut thousands more jobs as AI backlash grows So far, however, Schulman's AIpocalypse forecast...
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Verizon's update followed the revelation a day earlier that rival AT&T had similarly cut another 3,700 jobs over the same three-month period.
