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AutodeskCustomer support complaints

User reports poor support for older versions and slow resolution for work-shared model issues

Read at g2.com

What happened

A Mid-Market user reports issues with support for older versions and challenges in diagnosing problems in work-shared models. When issues arise, they have to send journal files and wait for a resolution, indicating a reactive and potentially slow support process for critical collaboration issues.

Source

From the reviews

  • 4 of 5
    “Support when we have problems in older versions. When we run into problems in a workshared model and it doesn’t tell us what happened, we send an email with the journal files. After that, we’re able to get it solved.”

    AnonymousSep 9, 2026View

Extracted by Autobound

From the Signal API record
Signal
Customer support complaints

What this signalsReview themes often show where customers may look for an alternative.

Star rating
4 of 5
Reviewer
Anonymous

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The full record

From the Signal API record

Extraction

Detected
Sep 14, 2026
signal_type
product-reviews
signal_subtype
CustomerSupportComplaints

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The API returns more than this page shows

This page shows a preview. The full product-reviews record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
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Show the full JSONThe record on this page and the API request

GET /v1/signals/0e148a95-3c6d-4d8e-959d-e6640432ce2f returns this record as JSON. POST /v1/companies/enrich returns every signal for autodesk.com.

{
  "signal_id": "0e148a95-3c6d-4d8e-959d-e6640432ce2f",
  "signal_type": "product-reviews",
  "signal_subtype": "CustomerSupportComplaints",
  "detected_at": "2026-09-14T09:22:25.79+00:00",
  "company": {
    "name": "Autodesk",
    "domain": "autodesk.com"
  },
  "data": {
    "summary": "A Mid-Market user reports issues with support for older versions and challenges in diagnosing problems in work-shared models. When issues arise, they have to send journal files and wait for a resolution, indicating a reactive and potentially slow support process for critical collaboration issues.",
    "evidence": [
      {
        "quote": "Support when we have problems in older versions. When we run into problems in a workshared model and it doesn’t tell us what happened, we send an email with the journal files. After that, we’re able to get it solved.",
        "review_url": "https://www.g2.com/products/revit/reviews#review-13430034",
        "review_date": "2026-09-09",
        "star_rating": 4,
        "reviewer_name": "Anonymous"
      }
    ],
    "headline": "User reports poor support for older versions and slow resolution for work-shared model issues",
    "relevance": 60,
    "product_name": "Revit",
    "source_page_url": "https://www.g2.com/products/revit/reviews/reviews",
    "switching_intent": {
      "urgency": "none",
      "detected": false
    },
    "quantified_impact": {
      "has_numbers": false
    },
    "decision_maker_complaint": {
      "is_decision_maker": false
    }
  }
}

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