As AI rapidly transforms industries, Salesforce is pioneering the next generation of intelligent systems.

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  "detected_at": "2026-01-08T19:06:23.239+00:00",
  "company": {
    "name": "Box",
    "domain": "box.com"
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  "data": {
    "tags": [
      "Artificial Intelligence",
      "Sales",
      "CRM",
      "Automation"
    ],
    "post_url": "https://www.linkedin.com/feed/update/urn:li:activity:7415081793152028672/",
    "num_likes": 9,
    "post_text": "As AI rapidly transforms industries, Salesforce is pioneering the next generation of intelligent systems.\n\nIn our latest partner podcast episode, Fernando Cerenza, Senior Director of Product Management at Box, sat down with Gary Lerhaupt, VP of Product Architecture of Agentforce at Salesforce, to explore how AI agents are becoming more capable and dynamic. They shared a real-life example from Dreamforce, demonstrating how a sales agent in Slack orchestrates with Box’s document agent to analyze RFPs, create opportunities in CRM, and upload responses - all with human oversight.\n\nHere are some of the shifts they highlighted that matter most for leaders rethinking how work gets done with AI agents:\n\n→ Defining AI agents: The evolution of agents in Salesforce, becoming more capable with tool calling loops.\n→ Workflows vs. agents: Transition from chatbots to multi-step workflows, with specialized agents handling complex tasks.\n→ Open standards and protocols: How MCP and A2A enable agent collaboration and prevent the \"walled garden\" problem.\n→ From agent exchange to app store: Salesforce’s Agent Exchange as a marketplace for discovering and integrating agents.\n→ Looking ahead: Preparing for multi-agent workflows and evolving UX to manage complex systems.\n\nThe most telling insight from Gary: “You already have the data that you’re running your services on top of, you already have the...",
    "posted_date": "2026-01-08T17:27:45.045Z",
    "num_comments": 1
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