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Burger KingCustomer feedback

A customer reported experiencing severe illness and a rancid chemical taste after eating Burger King's Original Chicken Sandwich purchased via a mobile app promotion.

What happened

Post: "OMG, what happened to the Original Chicken Sandwich??"

Source

RedditAug 30, 2026By u/chrispitude73

r/BurgerKing

OMG, what happened to the Original Chicken Sandwich??

upvotes
0
comments
34

Post

Highlighted: the lines this signal was extracted from

There's not a Burger King near my house, but they are my favorite when it comes to a good burger. Love love love me a good Whopper (or two)! So when I passed a Burger King yesterday while traveling, I decided to take advantage of the BOGO Original Chicken Sandwich offer in the app. My first surprise was when I took a bite of it. It looked like a chicken sandwich - bun, chicken, lettuce and tomato - but the whole thing had this pasty mouth-feel. I couldn't tell where the bread stopped and the meat (?) began. It was like eating a simulated sandwich made out of Play-Dough. Then the taste hit me - a combination of acrid rancid oil and chemical fake-chicken taste. I kept eating and tried to push through it. I made it halfway through the second sandwich before I threw the rest out. (And I never throw *anything* out.) But that one-two taste combination didn't go away. It coated my throat. It stayed on my tongue. My drink wouldn't wash it away. When I got home, I ate more food but the taste was still there. It was at the back of my throat. It was in my breath. I could not get away from it. The next morning, I woke up with a very rumbly stomach. I kept burping up that rancid/chemical-fake-chicken taste, now mixed with stomach bile. Then it started coming out both ends. I'll spare you the details, but the sounds and smells were just awful. Somehow the chemical-fake-chicken...

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Comments on the post

5 of 34 comments
  • “I think you may have just gotten a bad one”

    u/ajt42512 points · Aug 30, 2026View

  • “According to BK, they haven't changed the formula for the original chicken since it was introduced in 1979. I had one several months ago and it was the same as I always remembered it. I suspect your experience was caused by employee error , likely having something to do with old fryer oil .”

    u/Maleficent-Bother5356 points · Aug 30, 2026View

  • “You probably got served one that's been sitting in the warmer for too long. BK is very inconsistent with franchises and some will cook to order these sandwiches, many will keep them for up to an hour, and the worst locations keep them for many hours and add water to the tray to keep it the patties from drying out which inevitably makes it mushy and soggy. I noticed this immediately when ordering a”

    u/fflip85 points · Aug 30, 2026View

  • “Bogo deal on the app costs more than the 2 for 5”

    u/wherethesmoke5 points · Aug 31, 2026View

  • “hm, sounds like a rough experience. i've been eating the OCS with some frequency (only on road trips, but i've been road tripping a good bit and the $5 duo is my go-to). i haven't had the type of bad taste or GI after- effects you describe, but i have noticed some variability in the taste/freshness from location to location.”

    u/Pretty-Display59593 points · Aug 30, 2026View

Extracted by Autobound

From the Signal API record
Signal
Customer feedback

What this signalsUser posts often show product pain before it reaches reviews or churn.

Subreddit
r/BurgerKing
Event date
Aug 2026

The full record

From the Signal API record

Numbers

Mentions
1

Details

Timing
Completed
Category
General
Virality
Low
Post kind
Text
Prominence
Core
Company's role
Vendor

Topics and mentions

Topics

  • food quality
  • customer experience

Products named

  • Original Chicken Sandwich
  • Whopper

Extraction

Sentiment
Negative
Detected
Aug 30, 2026
signal_type
reddit-company
signal_subtype
customerFeedback

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This page shows a preview. The full reddit-company record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/0f5771ba-fc5a-5a48-a9ec-3be7ca9f53e7 returns this record as JSON. POST /v1/companies/enrich returns every signal for bk.com.

{
  "signal_id": "0f5771ba-fc5a-5a48-a9ec-3be7ca9f53e7",
  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-08-30T22:34:43+00:00",
  "company": {
    "name": "Burger King",
    "domain": "bk.com"
  },
  "data": {
    "nsfw": false,
    "stage": "none",
    "awards": 0,
    "timing": "completed",
    "topics": [
      "food quality",
      "customer experience"
    ],
    "post_id": "1w2vl33",
    "summary": "A customer reported experiencing severe illness and a rancid chemical taste after eating Burger King's Original Chicken Sandwich purchased via a mobile app promotion.",
    "category": "general",
    "comments": [
      {
        "url": "https://www.reddit.com/r/BurgerKing/comments/1w2vl33/comment/p6voxe7/",
        "depth": 0,
        "score": 12,
        "author": "ajt425",
        "excerpt": "I think you may have just gotten a bad one",
        "posted_at": "2026-08-30T22:46:30.000Z",
        "author_url": "https://www.reddit.com/user/ajt425/"
      },
      {
        "url": "https://www.reddit.com/r/BurgerKing/comments/1w2vl33/comment/p6vp8fp/",
        "depth": 0,
        "score": 6,
        "author": "Maleficent-Bother535",
        "excerpt": "According to BK, they haven't changed the formula for the original chicken\n\n since it was introduced in 1979.\n\n I had one several months ago and it was the same as I always remembered it.\n\n I suspect your experience was caused by employee error\n\n , likely having something to do with old fryer oil\n\n .",
        "posted_at": "2026-08-30T22:48:13.000Z",
        "author_url": "https://www.reddit.com/user/Maleficent-Bother535/"
      },
      {
        "url": "https://www.reddit.com/r/BurgerKing/comments/1w2vl33/comment/p6w0zb1/",
        "depth": 0,
        "score": 5,
        "author": "fflip8",
        "excerpt": "You probably got served one that's been sitting in the warmer for too long. BK is very inconsistent with franchises and some will cook to order these sandwiches, many will keep them for up to an hour, and the worst locations keep them for many hours and add water to the tray to keep it the patties from drying out which inevitably makes it mushy and soggy. I noticed this immediately when ordering a",
        "posted_at": "2026-08-30T23:55:31.000Z",
        "author_url": "https://www.reddit.com/user/fflip8/"
      },
      {
        "url": "https://www.reddit.com/r/BurgerKing/comments/1w2vl33/comment/p6why98/",
        "depth": 0,
        "score": 5,
        "author": "wherethesmoke",
        "excerpt": "Bogo deal\n\n on the app costs more than the 2 for 5",
        "posted_at": "2026-08-31T01:36:46.000Z",
        "author_url": "https://www.reddit.com/user/wherethesmoke/"
      },
      {
        "url": "https://www.reddit.com/r/BurgerKing/comments/1w2vl33/comment/p6vnpyc/",
        "depth": 0,
        "score": 3,
        "author": "Pretty-Display5959",
        "excerpt": "hm, sounds like a rough experience. i've been eating the OCS with some frequency (only on road trips, but i've been road tripping a good bit and the $5 duo is my go-to). i haven't had the type of bad taste or GI after- effects you describe, but i have noticed some variability in the taste/freshness from location to location.",
        "posted_at": "2026-08-30T22:39:46.000Z",
        "author_url": "https://www.reddit.com/user/Pretty-Display5959/"
      },
      {
        "url": "https://www.reddit.com/r/BurgerKing/comments/1w2vl33/comment/p6w0p94/",
        "depth": 0,
        "score": 3,
        "author": "surfcitysurfergirl",
        "excerpt": "Our location (Phoenix) are all the original and taste the same as they always have. My favorite. Wish they’d actually bring the Italian version back.",
        "posted_at": "2026-08-30T23:53:52.000Z",
        "author_url": "https://www.reddit.com/user/surfcitysurfergirl/"
      },
      {
        "url": "https://www.reddit.com/r/BurgerKing/comments/1w2vl33/comment/p6w0wpx/",
        "depth": 0,
        "score": 3,
        "author": "Fever-Ray",
        "excerpt": "Not sure what you got but the OG chicken sandwich is chicken cutlet, lettuce, and mayo. That's it - no tomato, never had it.",
        "posted_at": "2026-08-30T23:55:06.000Z",
        "author_url": "https://www.reddit.com/user/Fever-Ray/"
      },
      {
        "url": "https://www.reddit.com/r/BurgerKing/comments/1w2vl33/comment/p6w67z1/",
        "depth": 0,
        "score": 3,
        "author": "PangolinLittle236",
        "excerpt": "BoGo is still more expensive than just getting the 2 for $5 Original Chicken.",
        "posted_at": "2026-08-31T00:26:15.000Z",
        "author_url": "https://www.reddit.com/user/PangolinLittle236/"
      }
    ],
    "evidence": [
      "[post] Then the taste hit me - a combination of acrid rancid oil and chemical fake-chicken taste. I kept eating and tried to push through it. I made it halfway through the second sandwich before I threw the rest out.",
      "[post] The next morning, I woke up with a very rumbly stomach. I kept burping up that rancid/chemical-fake-chicken taste, now mixed with stomach bile. Then it started coming out both ends."
    ],
    "virality": "low",
    "post_date": "2026-08-30T22:34:43.000Z",
    "post_kind": "text",
    "post_text": "There's not a Burger King near my house, but they are my favorite when it comes to a good burger. Love love love me a good Whopper (or two)! So when I passed a Burger King yesterday while traveling, I decided to take advantage of the BOGO Original Chicken Sandwich offer in the app.\n\nMy first surprise was when I took a bite of it. It looked like a chicken sandwich - bun, chicken, lettuce and tomato - but the whole thing had this pasty mouth-feel. I couldn't tell where the bread stopped and the meat (?) began. It was like eating a simulated sandwich made out of Play-Dough.\n\nThen the taste hit me - a combination of acrid rancid oil and chemical fake-chicken taste. I kept eating and tried to push through it. I made it halfway through the second sandwich before I threw the rest out. (And I never throw *anything* out.)\n\nBut that one-two taste combination didn't go away. It coated my throat. It stayed on my tongue. My drink wouldn't wash it away. When I got home, I ate more food but the taste was still there. It was at the back of my throat. It was in my breath. I could not get away from it.\n\nThe next morning, I woke up with a very rumbly stomach. I kept burping up that rancid/chemical-fake-chicken taste, now mixed with stomach bile. Then it started coming out both ends. I'll spare you the details, but the sounds and smells were just awful. Somehow the chemical-fake-chicken component...",
    "sentiment": "negative",
    "subreddit": "BurgerKing",
    "event_date": "2026-08",
    "post_title": "OMG, what happened to the Original Chicken Sandwich??",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/BurgerKing/comments/1w2vl33/omg_what_happened_to_the_original_chicken_sandwich/",
    "entity_role": "vendor",
    "post_author": "chrispitude73",
    "upvote_ratio": 0.44,
    "mention_count": 1,
    "mention_surge": false,
    "subreddit_url": "https://www.reddit.com/r/BurgerKing/",
    "total_upvotes": 0,
    "comments_total": 35,
    "total_comments": 34,
    "event_date_text": "yesterday",
    "post_author_url": "https://www.reddit.com/user/chrispitude73/",
    "signal_category": "feedback",
    "comments_included": 20,
    "products_mentioned": [
      "Original Chicken Sandwich",
      "Whopper"
    ]
  }
}

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