A Carvana customer reports severe difficulties and over a month and a half of delays getting warranty repairs approved through Carvana and partner SilverRock.

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  "company": {
    "name": "Carvana",
    "domain": "carvana.com"
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    "summary": "A Carvana customer reports severe difficulties and over a month and a half of delays getting warranty repairs approved through Carvana and partner SilverRock.",
    "category": "support",
    "comments": [
      {
        "url": "https://www.reddit.com/r/FuckDealerships/comments/1w26hs2/comment/p6rrg1s/",
        "depth": 0,
        "score": 5,
        "author": "PabloIceCreamBar",
        "excerpt": "All those words for a broken cup holder?",
        "posted_at": "2026-08-30T10:47:47.000Z",
        "author_url": "https://www.reddit.com/user/PabloIceCreamBar/"
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      {
        "url": "https://www.reddit.com/r/FuckDealerships/comments/1w26hs2/comment/p6qe6uq/",
        "depth": 0,
        "score": 5,
        "author": "rick707",
        "excerpt": "Carvana is the place to dump your trashed shitbox for all the money and they just do the absolute bare minimum (if anything) and resell to subprime morons. Never buy from them",
        "posted_at": "2026-08-30T03:59:19.000Z",
        "author_url": "https://www.reddit.com/user/rick707/"
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        "author": "KleosIII",
        "excerpt": "This has nothing to do with your specific experience, I appreciate your TLDR, but got damned is this a long ass post.\n\n Without reading. More than the TLDR, places like Carvana and CarMax are for what this sub stands for. Up front pricing on used cars and no BS. The trade off is over priced on average vehicles.\n\n Going to these places for service is always a bad idea. Your best option is always yo",
        "posted_at": "2026-08-30T03:47:54.000Z",
        "author_url": "https://www.reddit.com/user/KleosIII/"
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        "author": "No-Building-1380",
        "excerpt": "Return the car",
        "posted_at": "2026-08-30T04:10:20.000Z",
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      },
      {
        "url": "https://www.reddit.com/r/FuckDealerships/comments/1w26hs2/comment/p6svmc2/",
        "depth": 0,
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        "author": "zeecok",
        "excerpt": "This is next level schizo posting",
        "posted_at": "2026-08-30T14:46:56.000Z",
        "author_url": "https://www.reddit.com/user/zeecok/"
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    "evidence": [
      "[post] SilverRock claim was denied because the first shop could only replace the console parts that were broken, and the claim said “repair” not “replace” Then spent over a month and a half attempting to get the claim changed with Carvana.",
      "[post] Also, be aware that Carvana customer service does not have phone extensions or individual phone numbers for their representatives, so you are at the mercy of your representative actually calling you back if you wish to ever speak to them again."
    ],
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    "post_date": "2026-08-30T03:32:54.000Z",
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    "post_text": "TL;DR: I write this post as a warning to potential Carvana customers, based on my personal experience in attempting what seemed like a simple repair for my vehicle. The purchase process was great, but it just took a turn from there. If you do purchase there, document EVERYTHING. Take your OWN pictures of EVERYTHING when going through the purchase process and before accepting. Write down all details and dates of all correspondence with anyone regarding your car, and ensure that all claim tickets clearly indicate what work is being requested, and what parts are being talked about. Also, be aware that Carvana customer service does not have phone extensions or individual phone numbers for their representatives, so you are at the mercy of your representative actually calling you back if you wish to ever speak to them again.\n\nThis is a LONG one. Basically what happened, in a few sentences is: I noted something that was wrong with my vehicle before I officially accepted it and drove off (cupholder bottom falling into the center console). Claim was submitted by the Carvana rep in person, and approved that night. SilverRock claim was denied because the first shop could only replace the console parts that were broken, and the claim said “repair” not “replace” Then spent over a month and a half attempting to get the claim changed with Carvana. A few days ago, I filed a claim with the...",
    "sentiment": "negative",
    "subreddit": "FuckDealerships",
    "event_date": "2026-08",
    "post_title": "Carvana: A masterclass in deception and deflection",
    "prominence": "core",
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curl -X POST https://signals.autobound.ai/v1/companies/enrich \
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  -H "Content-Type: application/json" \
  -d '{"domain":"carvana.com","limit":20}'