Global shipping carrier Pacific International Lines partners with Celonis and WNS to expand Process Intelligence Centre of Excellence
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Grant Titmus, Journalist | Published 7 Aug 2026 Singapore's Pacific International Lines (PIL), one of the world's largest shipping container companies, has chosen Celonis, the global leader in Process Intelligence, to accelerate the company's digital transformation. Founded in Singapore in 1967, PIL ranks among the top 12 container carriers worldwide and is the largest home-grown carrier in Southeast Asia. It operates a fleet of more than 100 container vessels servicing 90 countries, requiring high visibility across diverse global routes. Pascal Coubard, VP of APAC at Celonis PIL is using the Celonis Platform to create a dynamic, real-time digital twin of its operations, giving teams across the organisation the ability to understand exactly how the processes are applied and where to improve. Additionally, Celonis has joined forces with WNS, part of Capgemini, to expand its global Process Intelligence Centre of Excellence (CoE). WNS is a global leader in intelligent operations and transformation for the shipping and logistics industry and brings its shipping domain expertise to the CoE, helping embed Celonis' unique capabilities across PIL's systems. Lionel Chatelet, Chief Commercial Officer at PIL Together, PIL expects to unlock: End-to-end visibility across global shipping workflows, from customer-facing operations to back-office processes Faster identification and...
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