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CoinbaseReliability issues

Individual User Hacked, Finds Coinbase Support Unhelpful, Recoups Stolen Funds via Third-Party

Read at g2.com

What happened

An individual user, working in a small business (50 or fewer emp.), reports being hacked and having funds stolen from their Coinbase Wallet. They state that Coinbase support was unhelpful, leading them to hire a third-party, seal911org.g mail, to investigate and recoup a percentage of their stolen assets. The reviewer indicates they would not recommend the product.

Source

From the reviews

  • 0 of 5
    “Coinbase isn’t as secured as advertised. I was hacked and funds stolen and the support team could do nothing to help. I had to hire seal911org.g mail the online crypto fraud police unit to help Investigate. They were the once that identified the attacker to be based in china and was able to recoup a good percentage of my stolen asset.”

    odeyemi o., UserAug 8, 2026View

  • 0 of 5
    “They’re give false promises of the most secured crypto platform but that’s a big lie. Not a good experience for me. I won’t recommend”

    AnonymousAug 8, 2026View

Extracted by Autobound

From the Signal API record
Signal
Reliability issues

What this signalsReview themes often show where customers may look for an alternative.

Product
Coinbase Wallet
Reviewer
odeyemi o.

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The full record

From the Signal API record

Details

Reviewer role
User

Extraction

Detected
Aug 11, 2026
signal_type
product-reviews
signal_subtype
ReliabilityIssues

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The API returns more than this page shows

This page shows a preview. The full product-reviews record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
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Show the full JSONThe record on this page and the API request

GET /v1/signals/4587c4d3-c2b5-46c9-85bf-c96550f03d98 returns this record as JSON. POST /v1/companies/enrich returns every signal for coinbase.com.

{
  "signal_id": "4587c4d3-c2b5-46c9-85bf-c96550f03d98",
  "signal_type": "product-reviews",
  "signal_subtype": "ReliabilityIssues",
  "detected_at": "2026-08-11T12:37:58.002+00:00",
  "company": {
    "name": "Coinbase",
    "domain": "coinbase.com"
  },
  "data": {
    "summary": "An individual user, working in a small business (50 or fewer emp.), reports being hacked and having funds stolen from their Coinbase Wallet. They state that Coinbase support was unhelpful, leading them to hire a third-party, seal911org.g mail, to investigate and recoup a percentage of their stolen assets. The reviewer indicates they would not recommend the product.",
    "evidence": [
      {
        "quote": "Coinbase isn’t as secured as advertised. I was hacked and funds stolen and the support team could do nothing to help. I had to hire seal911org.g mail the online crypto fraud police unit to help Investigate. They were the once that identified the attacker to be based in china and was able to recoup a good percentage of my stolen asset.",
        "review_url": "https://www.g2.com/products/coinbase-wallet/reviews#review-13229060",
        "review_date": "2026-08-08",
        "star_rating": 0,
        "reviewer_name": "odeyemi o.",
        "reviewer_title": "User"
      },
      {
        "quote": "They’re give false promises of the most secured crypto platform but that’s a big lie. Not a good experience for me. I won’t recommend",
        "review_url": "https://www.g2.com/products/coinbase-wallet/reviews#review-13229060",
        "review_date": "2026-08-08",
        "star_rating": 0,
        "reviewer_name": "Anonymous"
      }
    ],
    "headline": "Individual User Hacked, Finds Coinbase Support Unhelpful, Recoups Stolen Funds via Third-Party",
    "relevance": 65,
    "product_name": "Coinbase Wallet",
    "source_page_url": "https://www.g2.com/products/coinbase-wallet/reviews/reviews",
    "switching_intent": {
      "urgency": "none",
      "detected": false
    },
    "quantified_impact": {
      "has_numbers": false
    },
    "decision_maker_complaint": {
      "title": "User",
      "is_decision_maker": false
    }
  }
}

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