Conduent introduces ai-powered Next Generation CX Platform.
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Conduent introduces ai-powered Next Generation CX Platform. Conduent Incorporated, a global technology-driven business solutions and services company, introduced new AI-powered capabilities within its Next Generation CX Platform designed to help organizations overcome language barriers, accelerate agent readiness and improve customer interactions. The platform combines real-time translation, AI-driven training simulation and voice enhancement technologies to help clients expand into new markets, improve service quality and increase customer satisfaction. The Next Generation CX Platform is comprised of modular solutions that leverage AI, automation and advanced analytics to optimize customer interactions, enhance agent performance, improve contact centre operations and generate actionable insights. Together, these capabilities help organizations deliver more consistent, personalized and efficient customer experiences across channels and geographies. Real-Time Translation Helps Organizations Reach More Customers As organizations expand globally, delivering support in customers' preferred languages can be costly and complex. Recruiting multilingual agents, relying on interpreters or routing customers through multiple touchpoints can increase costs and create friction in the customer experience. Conduent's AI-powered real-time translation solution helps remove those...
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