Multiple users find FactSet UI clunky, hard to navigate with steep learning curve

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  "signal_type": "product-reviews",
  "signal_subtype": "UsabilityIssues",
  "detected_at": "2026-09-14T09:25:03.358+00:00",
  "company": {
    "name": "FactSet",
    "domain": "factset.com"
  },
  "data": {
    "summary": "Multiple users describe FactSet Workstation as clunky and difficult to navigate, particularly with its UI and charting tools. Users mention that the breadth of functionality makes the platform feel complicated and less intuitive, leading to a steep learning curve and difficulty finding specific information.",
    "evidence": [
      {
        "quote": "It's also clear they care nothing about the UI. For example when you download a file, it opens up a pop-up for each file that you have to manually close later. Also when saving, it doesn't remember your file location and just dumps it into a downloads folder each time, which I then copy and paste into the correct folder. The charting is also very counter intuitive and clunky.",
        "review_url": "https://www.g2.com/products/factset-workstation/reviews#review-13266283",
        "review_date": "2026-08-13",
        "star_rating": 3.5,
        "reviewer_name": "Anonymous"
      },
      {
        "quote": "The main drawback of FactSet Workstation is that the breadth of functionality can make the platform feel more complicated and less intuitive than it needs to be. There is also a relatively steep learning curve. Because there are so many tools within the Workstation, it is not always obvious which application or workflow is the best one for a particular task.",
        "review_url": "https://www.g2.com/products/factset-workstation/reviews#review-13265686",
        "review_date": "2026-08-13",
        "star_rating": 4,
        "reviewer_name": "Anonymous"
      },
      {
        "quote": "Sometimes clunky, hard to find things, sometimes too complex when need a simple data or chart.",
        "review_url": "https://www.g2.com/products/factset-workstation/reviews#review-13406394",
        "review_date": "2026-09-03",
        "star_rating": 3.5,
        "reviewer_name": "Verified User in Financial Services",
        "reviewer_title": "Small-Business (50 or fewer emp.)"
      },
      {
        "quote": "I don't like the new interface. It's hard to use, and I'm used to the old one. I think it would be nice if the market cap and the enterprise value would refresh every day at market close.",
        "review_url": "https://www.g2.com/products/factset-workstation/reviews#review-13266502",
        "review_date": "2026-08-13",
        "star_rating": 4.5,
        "reviewer_name": "Verified User",
        "reviewer_title": "Mid-Market (51-1000 emp.)"
      },
      {
        "quote": "The UX could be improved, and the search function feels a bit gimmicky.",
        "review_url": "https://www.g2.com/products/factset-workstation/reviews#review-13266222",
        "review_date": "2026-08-13",
        "star_rating": 3.5,
        "reviewer_name": "Verified User in Investment Banking",
        "reviewer_title": "Mid-Market (51-1000 emp.)"
      }
    ],
    "headline": "Multiple users find FactSet UI clunky, hard to navigate with steep learning curve",
    "relevance": 70,
    "product_name": "FactSet Workstation",
    "source_page_url": "https://www.g2.com/products/factset-workstation/reviews/reviews",
    "switching_intent": {
      "urgency": "none",
      "detected": false
    },
    "quantified_impact": {
      "has_numbers": false
    },
    "decision_maker_complaint": {
      "is_decision_maker": false
    }
  }
}

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curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"factset.com","limit":20}'