Fifth Third, Comerica merger: What Michigan customers need to know - ClickOnDetroit | WDIV Local 4
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Amaya Kuznicki, Reporter DETROIT – A major banking merger is reshaping the financial landscape in Michigan - and customers need to take action before the changes take effect. Fifth Third Bank completed its acquisition of Comerica, and beginning Sept. 8, Comerica customers will transition onto Fifth Third's systems. The switch affects everything from mobile banking to direct deposits. Recommended Videos Steve Davis, regional market president for Michigan, said the transition is designed to be straightforward for most customers. "For the most part, what our customers are going to need to do is on September 8th, they're going to log in to the Fifth Third app or their website, create a new user ID, a new password, and they're good to go," Davis said. "Their debit card, their ATM, their direct deposit information, all their ACHs - that's all going to transfer over for them." To help customers prepare, welcome packets will be mailed in August walking through every step of the process. The bank says it is also staffing up to handle an expected surge in questions. "It's an all hands on deck to make sure that we can exceed customer expectations," Davis said. Customers looking for additional information can visit Fifth Third's Better Together page. The $10.9 billion all-stock deal - finalized in October - comes with significant changes to the branch network. More than 70 locations...
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