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FlexportCustomer support complaints

Chief Marketing Officer moved off Flexport citing atrocious customer support and chaos

Read at g2.com

What happened

Phil R., a Chief Marketing Officer at a small business, reports extremely poor customer support and internal chaos at Flexport, which resulted in his company deciding to move off the platform.

Source

From the reviews

  • 0 of 5
    “Customer support is absolutely atrocious. Not sure how their logistics work internally but seems to be chaotic. Multiple issues with customer complaints on wrong items, products not working etc.”

    Phil R., Chief Marketing OfficerSep 8, 2026View

  • 0 of 5
    “Nothing they did was anything special, hard to work with support team.”

    Phil R., Chief Marketing OfficerSep 8, 2026View

  • 0 of 5
    “It's not, we just moved off of them.”

    Phil R., Chief Marketing OfficerSep 8, 2026View

Extracted by Autobound

From the Signal API record
Signal
Customer support complaints

What this signalsReview themes often show where customers may look for an alternative.

Product
Flexport
Reviewer details
Chief Marketing Officer
Switching intent
Yes

More from Flexport

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The full record

From the Signal API record

Details

Reviewer role
Chief Marketing Officer (decision maker)

Extraction

Detected
Sep 14, 2026
signal_type
product-reviews
signal_subtype
CustomerSupportComplaints

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The API returns more than this page shows

This page shows a preview. The full product-reviews record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
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Show the full JSONThe record on this page and the API request

GET /v1/signals/9d1f1de1-7fe7-4675-8a6d-ebb7c6e62069 returns this record as JSON. POST /v1/companies/enrich returns every signal for flexport.com.

{
  "signal_id": "9d1f1de1-7fe7-4675-8a6d-ebb7c6e62069",
  "signal_type": "product-reviews",
  "signal_subtype": "CustomerSupportComplaints",
  "detected_at": "2026-09-14T09:23:11.006+00:00",
  "company": {
    "name": "Flexport",
    "domain": "flexport.com"
  },
  "data": {
    "summary": "Phil R., a Chief Marketing Officer at a small business, reports extremely poor customer support and internal chaos at Flexport, which resulted in his company deciding to move off the platform.",
    "evidence": [
      {
        "quote": "Customer support is absolutely atrocious. Not sure how their logistics work internally but seems to be chaotic. Multiple issues with customer complaints on wrong items, products not working etc.",
        "review_url": "https://www.g2.com/products/flexport/reviews#review-13425224",
        "review_date": "2026-09-08",
        "star_rating": 0,
        "reviewer_name": "Phil R.",
        "reviewer_title": "Chief Marketing Officer"
      },
      {
        "quote": "Nothing they did was anything special, hard to work with support team.",
        "review_url": "https://www.g2.com/products/flexport/reviews#review-13425224",
        "review_date": "2026-09-08",
        "star_rating": 0,
        "reviewer_name": "Phil R.",
        "reviewer_title": "Chief Marketing Officer"
      },
      {
        "quote": "It's not, we just moved off of them.",
        "review_url": "https://www.g2.com/products/flexport/reviews#review-13425224",
        "review_date": "2026-09-08",
        "star_rating": 0,
        "reviewer_name": "Phil R.",
        "reviewer_title": "Chief Marketing Officer"
      }
    ],
    "headline": "Chief Marketing Officer moved off Flexport citing atrocious customer support and chaos",
    "relevance": 85,
    "product_name": "Flexport",
    "source_page_url": "https://www.g2.com/products/flexport/reviews/reviews",
    "switching_intent": {
      "urgency": "immediate",
      "detected": true,
      "signal_phrase": "we just moved off of them"
    },
    "quantified_impact": {
      "has_numbers": false
    },
    "decision_maker_complaint": {
      "title": "Chief Marketing Officer",
      "is_decision_maker": true
    }
  }
}

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