The Human and Organizational Side of AI Transformation
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To start, Gartner's 2025 AI Job Impacts Analysis lands a useful piece of clarity: there will be no "jobs apocalypse" due to AI - but there will be job chaos. Gartner predicts that starting in 2028-2029, AI will create more jobs than it eliminates. Wow - why is this not making as much headlines as Anthropic's new Claude Mythos? Yet what Gartner is also saying is that each year, more than 32 million jobs will be significantly transformed. Personally, the word transformed always excites me and calls me to action. I believe we have a huge role to play in this transformation of jobs, through our GBS/GCC/SSC organizations globally. That is the number that should anchor every GBS leadership conversation in the near future. Not "will AI take jobs?" but: are we ready to redesign 32 million jobs annually, at pace, without losing our People in the transition? The human and organizational side of AI transformation comes down to three shifts. We need to be clear at this point: we are no longer discussing just adding AI to existing jobs. What we are discussing is broader and deeper - we are, in fact, rebuilding what a job will look like in the future. AI is part of the job design, not just a gimmick or a tool. Let's not get distracted by the idea that AI will simply be a "copilot" (no association to the Microsoft brand) in our work lives. In Edition #1 of my Connecting.The.Dots...
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