Heavy AI users submit work they don’t understand, report finds

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    "domain": "glean.com"
  },
  "data": {
    "url": "https://www.hrdive.com/news/heavy-ai-users-submit-work-they-dont-understand-glean/825076/",
    "title": "Heavy AI users submit work they don’t understand, report finds",
    "author": "Emilie Shumway",
    "excerpt": "While the use of AI frees up time, Glean found, workers end up using that extra time to fix its mistakes - or simply ship products they can’t stand behind. As organizations have pushed AI in a bid to not be left behind, the Glean report painted a picture of employees who feel overwhelmed and disengaged as a result of excessive AI tool use - and AI-generated work that is increasingly error-ridden, sloppy and without substance. “As the AI toggle tax increases, workers begin to cognitively offload,” the Glean authors wrote. “They hand more of their thinking and judgment over to the machine. They start to cut corners. They stop checking outputs, verifying sources, and asking whether the AI’s recommendations make any sense.” Glean said the process is a “slow surrender of agency,” rather than a single bad decision. “First, workers stop fully understanding the output,” the report said. “Then they stop interrogating it. Eventually, they stop feeling responsible for it at all.” Workers who’ve surrendered this agency also tended to blame AI for problems with the work. Twenty-eight percent of AI users have blamed AI for bad outputs, but among heavy users, that rate rose to 41%. Glean surveyed 6,000 full-time digital workers across the U.S. (3,000), the U.K. (1,500) and Australia (1,500). It conducted the survey in December and January. In addition to the proliferation of “workslop,”...",
    "product": "AI usage report",
    "summary": "Glean, an AI-powered work assistant company, published a report based on a survey of 6,000 digital workers which found that heavy AI users often submit work they don't understand and that excessive AI use can lead to disengaged employees.",
    "planning": false,
    "image_url": "https://imgproxy.divecdn.com/iBvu8AkE5NI9CXa1IMFH3gB60GhAcMiRu9s_ESEQuRs/g:ce/rs:fit:770:435/Z3M6Ly9kaXZlc2l0ZS1zdG9yYWdlL2RpdmVpbWFnZS9HZXR0eUltYWdlcy0yMjM1ODA0NjcwLmpwZw==.webp",
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      "full_text": "the Glean report",
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      "release_type": "report"
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    "published_at": "2026-07-13T16:59:00Z",
    "article_sentence": "As organizations have pushed AI in a bid to not be left behind, the Glean report painted a picture of employees who feel overwhelmed and disengaged as a result of excessive AI tool use - and AI-generated work that is increasingly error-ridden, sloppy and without substance."
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