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HarveyUsability issues

Civil Executive suggests improved user interface and onboarding for new associates

Read at g2.com

What happened

A Civil Executive at a mid-market company points out that the user interface needs improvement, especially for new associates. They suggest a better interactive onboarding tour to help users effectively utilize advanced features, indicating a learning curve for the product and potential for delayed adoption.

Source

From the reviews

  • 4.5 of 5
    “There are some areas where it needs improvement like the user interface. Enhancing it, especially by having a better interactive onboarding tour for associates, would help everyone effectively use its advanced features. Another issue is the latency of the Vault function. Although it can handle a large amount of documents, it takes more time than usual, causing delays in filtering and categorizing.”

    Tharun P., Civil ExecutiveAug 27, 2026View

Extracted by Autobound

From the Signal API record
Signal
Usability issues

What this signalsReview themes often show where customers may look for an alternative.

Product
Harvey AI
Star rating
4.5 of 5
Reviewer
Tharun P.
Reviewer details
Civil Executive

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The full record

From the Signal API record

Details

Reviewer role
Civil Executive (decision maker)

Topics and mentions

Competitors named

  • iManage

Extraction

Detected
Sep 14, 2026
signal_type
product-reviews
signal_subtype
UsabilityIssues

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The API returns more than this page shows

This page shows a preview. The full product-reviews record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
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Show the full JSONThe record on this page and the API request

GET /v1/signals/23c880a4-adc0-4bb1-9b70-f1338e11af39 returns this record as JSON. POST /v1/companies/enrich returns every signal for harvey.ai.

{
  "signal_id": "23c880a4-adc0-4bb1-9b70-f1338e11af39",
  "signal_type": "product-reviews",
  "signal_subtype": "UsabilityIssues",
  "detected_at": "2026-09-14T09:23:47.777+00:00",
  "company": {
    "name": "Harvey",
    "domain": "harvey.ai"
  },
  "data": {
    "summary": "A Civil Executive at a mid-market company points out that the user interface needs improvement, especially for new associates. They suggest a better interactive onboarding tour to help users effectively utilize advanced features, indicating a learning curve for the product and potential for delayed adoption.",
    "evidence": [
      {
        "quote": "There are some areas where it needs improvement like the user interface. Enhancing it, especially by having a better interactive onboarding tour for associates, would help everyone effectively use its advanced features. Another issue is the latency of the Vault function. Although it can handle a large amount of documents, it takes more time than usual, causing delays in filtering and categorizing.",
        "review_url": "https://www.g2.com/products/harvey-ai/reviews#review-13367704",
        "review_date": "2026-08-27",
        "star_rating": 4.5,
        "reviewer_name": "Tharun P.",
        "reviewer_title": "Civil Executive"
      }
    ],
    "headline": "Civil Executive suggests improved user interface and onboarding for new associates",
    "relevance": 65,
    "product_name": "Harvey AI",
    "source_page_url": "https://www.g2.com/products/harvey-ai/reviews/reviews",
    "switching_intent": {
      "urgency": "none",
      "detected": false
    },
    "quantified_impact": {
      "has_numbers": false
    },
    "competitors_mentioned": [
      "iManage"
    ],
    "decision_maker_complaint": {
      "title": "Civil Executive",
      "is_decision_maker": true
    }
  }
}

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