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HoneywellUsability issues

Narratives Project Manager finds TrackWise hard to use, causing user frustration and delays

What happened

Julia V., a Narratives Project Manager at an Enterprise company (>1000 emp.), reports that TrackWise is difficult to use and not user-friendly. This causes delays and frustration for users when errors require admin intervention to reopen or move records.

Source

Source

Narratives Project Manager finds TrackWise hard to use, causing user frustration and delays

Extracted by Autobound

From the Signal API record
Signal
Usability issues

What this signalsReview themes often show where customers may look for an alternative.

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The full record

From the Signal API record

Details

Reviewer role
Narratives Project Manager (Astellas projects)

Extraction

Detected
Apr 9, 2026
signal_type
product-reviews
signal_subtype
UsabilityIssues

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The API returns more than this page shows

This page shows a preview. The full product-reviews record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
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Show the full JSONThe record on this page and the API request

GET /v1/signals/7b133467-360b-495f-8d64-f16fdea8636f returns this record as JSON. POST /v1/companies/enrich returns every signal for honeywell.com.

{
  "signal_id": "7b133467-360b-495f-8d64-f16fdea8636f",
  "signal_type": "product-reviews",
  "signal_subtype": "UsabilityIssues",
  "detected_at": "2026-04-09T09:47:07.615+00:00",
  "company": {
    "name": "Honeywell",
    "domain": "honeywell.com"
  },
  "data": {
    "summary": "Julia V., a Narratives Project Manager at an Enterprise company (>1000 emp.), reports that TrackWise is difficult to use and not user-friendly. This causes delays and frustration for users when errors require admin intervention to reopen or move records.",
    "headline": "Narratives Project Manager finds TrackWise hard to use, causing user frustration and delays",
    "relevance": 65,
    "switching_intent": {
      "urgency": "none",
      "detected": false
    },
    "quantified_impact": {
      "has_numbers": false
    },
    "decision_maker_complaint": {
      "title": "Narratives Project Manager (Astellas projects)",
      "is_decision_maker": false
    }
  }
}

Long text fields are shortened on this page.

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