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IntuitRecurring product issues

Multiple users report AI integration issues and slow performance with large data

Read at g2.com

What happened

Multiple users from small-businesses and mid-market companies report issues with QuickBooks Online's AI features and performance. Ashish R. highlights the AI integration is lacking and slows down processes, while Cassie G. finds the AI unreliable. Suryavardhan B. also notes the platform can be slow with large data and when switching modules.

Source

From the reviews

  • 4.5 of 5
    “The AI integration in QuickBooks Online seems to be lacking a lot lately. Also, it sometimes slows down the process, which can be frustrating. The payroll tool is particularly concerning. It's not good at all, mainly because of its desync issues, which I find to be really bad. If they could make the payroll tool post journal entries rather than direct deposits and allow some flexibility to edit them, that would be...”

    Ashish R., Small-Business (50 or fewer emp.)Aug 3, 2026View

  • 3.5 of 5
    “The platform tends to be slow at times, especially when working with large amounts of data. Also, I've noticed slow loading times when switching between modules, which can be a bit frustrating.”

    Suryavardhan B., Accounts ManagerJul 24, 2026View

  • 1.5 of 5
    “Constant updates, changes to the interface and use of AI which is not reliable.”

    Cassie G., StudentJul 13, 2026View

  • 5 of 5
    “expensive, AI integrations have not gone well, issues with billing for a multi-client user like me”

    Pasché S., ConsultantJul 23, 2026View

Extracted by Autobound

From the Signal API record
Signal
Recurring product issues

What this signalsReview themes often show where customers may look for an alternative.

Product
QuickBooks Online
Star rating
4.5 of 5
Reviewer
Ashish R.
Reviewer details
Small-Business (50 or fewer emp.)

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The full record

From the Signal API record

Extraction

Detected
Aug 11, 2026
signal_type
product-reviews
signal_subtype
RecurringProductIssues

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The API returns more than this page shows

This page shows a preview. The full product-reviews record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
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Show the full JSONThe record on this page and the API request

GET /v1/signals/4a7ea3da-b7e0-476b-8399-d9a79ad55fba returns this record as JSON. POST /v1/companies/enrich returns every signal for intuit.com.

{
  "signal_id": "4a7ea3da-b7e0-476b-8399-d9a79ad55fba",
  "signal_type": "product-reviews",
  "signal_subtype": "RecurringProductIssues",
  "detected_at": "2026-08-11T12:37:58.92+00:00",
  "company": {
    "name": "Intuit",
    "domain": "intuit.com"
  },
  "data": {
    "summary": "Multiple users from small-businesses and mid-market companies report issues with QuickBooks Online's AI features and performance. Ashish R. highlights the AI integration is lacking and slows down processes, while Cassie G. finds the AI unreliable. Suryavardhan B. also notes the platform can be slow with large data and when switching modules.",
    "evidence": [
      {
        "quote": "The AI integration in QuickBooks Online seems to be lacking a lot lately. Also, it sometimes slows down the process, which can be frustrating. The payroll tool is particularly concerning. It's not good at all, mainly because of its desync issues, which I find to be really bad. If they could make the payroll tool post journal entries rather than direct deposits and allow some flexibility to edit them, that would be great.",
        "review_url": "https://www.g2.com/products/quickbooks-online/reviews#review-13204149",
        "review_date": "2026-08-03",
        "star_rating": 4.5,
        "reviewer_name": "Ashish R.",
        "reviewer_title": "Small-Business (50 or fewer emp.)"
      },
      {
        "quote": "The platform tends to be slow at times, especially when working with large amounts of data. Also, I've noticed slow loading times when switching between modules, which can be a bit frustrating.",
        "review_url": "https://www.g2.com/products/quickbooks-online/reviews#review-13161684",
        "review_date": "2026-07-24",
        "star_rating": 3.5,
        "reviewer_name": "Suryavardhan B.",
        "reviewer_title": "Accounts Manager"
      },
      {
        "quote": "Constant updates, changes to the interface and use of AI which is not reliable.",
        "review_url": "https://www.g2.com/products/quickbooks-online/reviews#review-13099995",
        "review_date": "2026-07-13",
        "star_rating": 1.5,
        "reviewer_name": "Cassie G.",
        "reviewer_title": "Student"
      },
      {
        "quote": "expensive, AI integrations have not gone well, issues with billing for a multi-client user like me",
        "review_url": "https://www.g2.com/products/quickbooks-online/reviews#review-13157299",
        "review_date": "2026-07-23",
        "star_rating": 5,
        "reviewer_name": "Pasché S.",
        "reviewer_title": "Consultant"
      }
    ],
    "headline": "Multiple users report AI integration issues and slow performance with large data",
    "relevance": 75,
    "product_name": "QuickBooks Online",
    "source_page_url": "https://www.g2.com/products/quickbooks-online/reviews/reviews",
    "switching_intent": {
      "urgency": "none",
      "detected": false
    },
    "quantified_impact": {
      "has_numbers": false
    },
    "decision_maker_complaint": {
      "is_decision_maker": false
    }
  }
}

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