I quit Intuitive Surgical as a CSR. Here’s why.

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    "post_id": "1ww6bl9",
    "summary": "A former Clinical Sales Representative who worked at Intuitive Surgical for three years describes the company culture as the worst they have experienced, citing a brutal 10-week training program, a demanding work cadence, and internal politics.",
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    "comments": [
      {
        "url": "https://www.reddit.com/r/MedicalDevices/comments/1ww6bl9/comment/pdi4doc/",
        "depth": 0,
        "score": 21,
        "author": "StayGoldenPonyBoy71",
        "excerpt": "Pulling people away from their families for 4 weeks straight for training is crazy. Fuck that.",
        "posted_at": "2026-10-02T22:22:51.000Z",
        "author_url": "https://www.reddit.com/user/StayGoldenPonyBoy71/"
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      {
        "url": "https://www.reddit.com/r/MedicalDevices/comments/1ww6bl9/comment/pdicmk9/",
        "depth": 0,
        "score": 16,
        "author": "pimplepete520",
        "excerpt": "I have been a CSR at Intuitive for 4 years (sr. CSR for 2) and have been in med device for 9 years. Just here to echo and offer additional perspective. All of this is true regarding CAST training, one-on-ones, field rides, ACM and overall intensity of the job. The culture can drastically vary based on your region and team. Like many jobs, your manager and territory can make or break your experienc",
        "posted_at": "2026-10-02T23:06:17.000Z",
        "author_url": "https://www.reddit.com/user/pimplepete520/"
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      {
        "url": "https://www.reddit.com/r/MedicalDevices/comments/1ww6bl9/comment/pdi983p/",
        "depth": 0,
        "score": 11,
        "author": "Leather_Floor8725",
        "excerpt": "I was expecting a juicy story but nothing you posted seems that outrageous. Basically they train you and then expect you to do stuff.",
        "posted_at": "2026-10-02T22:48:07.000Z",
        "author_url": "https://www.reddit.com/user/Leather_Floor8725/"
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      {
        "url": "https://www.reddit.com/r/MedicalDevices/comments/1ww6bl9/comment/pdi481h/",
        "depth": 0,
        "score": 9,
        "author": "Sybertron",
        "excerpt": "Mandatory weekly one-on-ones with your manager\n\n Idk that seems pretty standard everywhere and kinda within my expectations. Like your immediate manager should know what you're doing and give you guidance.",
        "posted_at": "2026-10-02T22:22:03.000Z",
        "author_url": "https://www.reddit.com/user/Sybertron/"
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        "url": "https://www.reddit.com/r/MedicalDevices/comments/1ww6bl9/comment/pditenl/",
        "depth": 0,
        "score": 8,
        "author": "c192837",
        "excerpt": "I love this, thank you for the transparency!!! I interviewed twice for an ETA role (endoluminal) and though it required no sales in the requirements and was listed as entry level (I work for Stryker and I am certainly not entry level but no sales) they said seeee yaaa and even that process was intense. I felt so bad missing out on a company like intuitive but now I’m glad to realize they’re all th",
        "posted_at": "2026-10-03T00:38:53.000Z",
        "author_url": "https://www.reddit.com/user/c192837/"
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        "url": "https://www.reddit.com/r/MedicalDevices/comments/1ww6bl9/comment/pdid9ae/",
        "depth": 0,
        "score": 7,
        "author": "JustLouLiving_51",
        "excerpt": "Good for you. I interviewed with them about 10-12 years ago. I was used to intensity, heard the rumor of poor culture and wasn’t worried about it. The the first interview gave me some hesitation, 2nd interview was a little scarier.\nRight after 2nd interview I connected with an old colleague that was working there. He said there was someone in his training class that was alerted while they were at",
        "posted_at": "2026-10-02T23:09:41.000Z",
        "author_url": "https://www.reddit.com/user/JustLouLiving_51/"
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        "author": "See-Through-Mirror",
        "excerpt": "Great post. A few questions: - Were you Stryker ortho?\n\n -\n\n if so, how’d it compare to your MAKO training?\n\n Is there more to it than you listed? Can you provide more examples?\n\n -I’m at a point in my career where the value I bring is documented and clear, so my focus is culture in an org that supports clean internal processes to support selling. I’ve interviewed with them and considered givi",
        "posted_at": "2026-10-02T22:51:16.000Z",
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        "author": "Big_Breakfast_4688",
        "excerpt": "I’ve heard positive things about Intuitive...but I guess that’s how they get you. Honorable to bail on your own terms. Plenty of other opportunities out there. Transitioning to Hugo w Medtronic or Ottava with JnJ could be good options…",
        "posted_at": "2026-10-02T22:08:16.000Z",
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      "[post] I wanted to share an honest take on my time at Intuitive Surgical. I gave Intuitive a solid 3 years and I am no longer with the company, (I left a few months ago) and while I was there I never missed quota as a CSR.",
      "[post] The technology is real. The culture was the worst I have worked in, and the pay did not match the time and work the job required.",
      "[post] Training, called CAST, is brutal. It is an enormous amount of information you are expected to retain... You come out of CAST mentally exhausted.",
      "[comment u/beelzepenguin] I own a recruitment agency in the space, I have yet to hear a single positive experience from someone who worked at intuitive."
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    "post_text": "Hello!\n\nI wanted to share an honest take on my time at Intuitive Surgical. I gave Intuitive a solid 3 years and I am no longer with the company, (I left a few months ago) and while I was there I never missed quota as a CSR.I started my med device career at Boston Scientific, then Stryker and moved to Intuitive because I believed the robot was making a real difference and the opportunity looked unlimited. The technology is real. The culture was the worst I have worked in, and the pay did not match the time and work the job required. I had already heard the culture was bad before I joined. I told myself that if it was that rough, I would leave. I did. Another thing I found out while working there is that they have such a high turnover rate. Employee retention is very very low and they seem to be fine with that because nothing changes, absolutely nothing.Training, called CAST, is brutal. It is not hard in the sense of being impossible. It is an enormous amount of information you are expected to retain. Three weeks virtual with two tests a week, then four straight weeks in Atlanta with two tests a week, then three more weeks virtual with two tests a week, then another four straight weeks in Atlanta. People were breaking down. Flying home on the weekends or bringing family out is not an option, because if you are not using that time for hands-on practice and study, the odds of...",
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