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Lucid SoftwareActive churn

Small business hit with unexpected $2k renewal, planning to switch to competitor

Read at g2.com

What happened

A small business user in Health, Wellness and Fitness was hit with an unexpected $2000 annual renewal for 10 Lucid Enterprise seats, despite only 1-2 users actively using the license. Due to lack of communication from Lucid and poor customer service regarding refunds, the user is spending the next year convincing their team to switch to a competitive service.

Source

From the reviews

  • 0.5 of 5
    “We just received an annual renewal for a Lucid Enterprise account for 10 seats that cost over 2k USD. A previous employee who is no longer with the organization signed us up for this account. Meanwhile 1...maybe 2 people are currently using the license.”

    Verified User in Health, Wellness and Fitness, Small-Business (50 or fewer emp.)Aug 27, 2026View

  • 0.5 of 5
    “Due to this lack of communication and the employee no longer working for the company, we were charged 2k for...now 1 person using a seat of software. When sending feedback through the appropriate channels, I was sent to the terms in the contract stating that there are no refunds.”

    Verified User in Health, Wellness and Fitness, Small-Business (50 or fewer emp.)Aug 27, 2026View

  • 0.5 of 5
    “This is horrible customer service...and honestly a bit of a desperate practice to maintain ARR. I’ll be spending the next year convincing my team to subscribe to a competitive service. Beware to those of you on annual renewal.”

    Verified User in Health, Wellness and Fitness, Small-Business (50 or fewer emp.)Aug 27, 2026View

Extracted by Autobound

From the Signal API record
Signal
Active churn

What this signalsReview themes often show where customers may look for an alternative.

Product
Lucid Visual Collaboration Suite
Star rating
0.5 of 5
Reviewer
Verified User in Health, Wellness and Fitness
Reviewer details
Small-Business (50 or fewer emp.)

More from Lucid Software

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The full record

From the Signal API record

Details

Switching intent
Yes

Topics and mentions

Competitors

  • unnamed alternatives

Extraction

Detected
Sep 14, 2026
signal_type
product-reviews
signal_subtype
ActiveChurn

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The API returns more than this page shows

This page shows a preview. The full product-reviews record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
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Show the full JSONThe record on this page and the API request

GET /v1/signals/2fdfccbd-74ba-4f79-95b3-7b98354fd667 returns this record as JSON. POST /v1/companies/enrich returns every signal for lucid.co.

{
  "signal_id": "2fdfccbd-74ba-4f79-95b3-7b98354fd667",
  "signal_type": "product-reviews",
  "signal_subtype": "ActiveChurn",
  "detected_at": "2026-09-14T09:22:27.32+00:00",
  "company": {
    "name": "Lucid Software",
    "domain": "lucid.co"
  },
  "data": {
    "summary": "A small business user in Health, Wellness and Fitness was hit with an unexpected $2000 annual renewal for 10 Lucid Enterprise seats, despite only 1-2 users actively using the license. Due to lack of communication from Lucid and poor customer service regarding refunds, the user is spending the next year convincing their team to switch to a competitive service.",
    "evidence": [
      {
        "quote": "We just received an annual renewal for a Lucid Enterprise account for 10 seats that cost over 2k USD. A previous employee who is no longer with the organization signed us up for this account. Meanwhile 1...maybe 2 people are currently using the license.",
        "review_url": "https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews#review-13371579",
        "review_date": "2026-08-27",
        "star_rating": 0.5,
        "reviewer_name": "Verified User in Health, Wellness and Fitness",
        "reviewer_title": "Small-Business (50 or fewer emp.)"
      },
      {
        "quote": "Due to this lack of communication and the employee no longer working for the company, we were charged 2k for...now 1 person using a seat of software. When sending feedback through the appropriate channels, I was sent to the terms in the contract stating that there are no refunds.",
        "review_url": "https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews#review-13371579",
        "review_date": "2026-08-27",
        "star_rating": 0.5,
        "reviewer_name": "Verified User in Health, Wellness and Fitness",
        "reviewer_title": "Small-Business (50 or fewer emp.)"
      },
      {
        "quote": "This is horrible customer service...and honestly a bit of a desperate practice to maintain ARR. I’ll be spending the next year convincing my team to subscribe to a competitive service. Beware to those of you on annual renewal.",
        "review_url": "https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews#review-13371579",
        "review_date": "2026-08-27",
        "star_rating": 0.5,
        "reviewer_name": "Verified User in Health, Wellness and Fitness",
        "reviewer_title": "Small-Business (50 or fewer emp.)"
      }
    ],
    "headline": "Small business hit with unexpected $2k renewal, planning to switch to competitor",
    "relevance": 80,
    "product_name": "Lucid Visual Collaboration Suite",
    "source_page_url": "https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews/reviews",
    "switching_intent": {
      "urgency": "considering",
      "detected": true,
      "signal_phrase": "I’ll be spending the next year convincing my team to subscribe to a competitive service."
    },
    "quantified_impact": {
      "metrics": [
        "over 2k USD",
        "10 seats",
        "1...maybe 2 people"
      ],
      "has_numbers": true
    },
    "competitors_mentioned": [
      "unnamed alternatives"
    ],
    "decision_maker_complaint": {
      "is_decision_maker": false
    }
  }
}

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