A user's free M0 cluster on MongoDB Atlas is completely unreachable, throwing SSL errors in the web UI, connection timeouts in Compass, and causing connection failures in their Heroku application.

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    "post_id": "1wwwxw3",
    "summary": "A user's free M0 cluster on MongoDB Atlas is completely unreachable, throwing SSL errors in the web UI, connection timeouts in Compass, and causing connection failures in their Heroku application.",
    "category": "outage",
    "comments": [
      {
        "url": "https://www.reddit.com/r/mongodb/comments/1wwwxw3/comment/pdp314u/",
        "depth": 0,
        "score": 1,
        "author": "Aggravating_Ad_603",
        "excerpt": "Can't u restart the vm",
        "posted_at": "2026-10-03T22:15:15.000Z",
        "author_url": "https://www.reddit.com/user/Aggravating_Ad_603/"
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    "evidence": [
      "[post] My free M0 cluster seems to be completely stuck and unreachable from all endpoints.",
      "[post] Atlas Web UI: When clicking \"Browse Collections\", it throws an internal SSL error: \"Connection closed by remote: ... error:0A000438:SSL routines:ssl3_read_bytes:tlsv1 alert internal error:ssl/record/rec_layer_s3.c:918:SSL alert number 80\"",
      "[post] MongoDB Compass: Direct connection fails with: \"connect ETIMEDOUT 159.41.64.80:27017\""
    ],
    "virality": "very_low",
    "post_date": "2026-10-03T20:19:25.000Z",
    "post_kind": "multi_media",
    "post_text": "Hi everyone,\n\nMy free M0 cluster seems to be completely stuck and unreachable from all endpoints.\n\nDetails:\n\n- Cluster Name: Cluster0\n\n- Project / Cluster URL: cluster0.bg0zybl.mongodb.net\n\nIssue & Symptoms:\n\nAtlas Web UI: When clicking \"Browse Collections\", it throws an internal SSL error:\n\n\"Connection closed by remote: ... error:0A000438:SSL routines:ssl3_read_bytes:tlsv1 alert internal error:ssl/record/rec_layer_s3.c:918:SSL alert number 80\"\n\n2. MongoDB Compass: Direct connection fails with:\n\n\"connect ETIMEDOUT 159.41.64.80:27017\"\n\n3. Heroku / Node.js application: Fails with MongoServerSelectionError / ReplicaSetNoPrimary.\n\nNetwork access is open (0.0.0.0/0 Active) and user credentials are valid. It appears the underlying M0 replica set instance has suffered an internal SSL/network failure.\n\nCould a MongoDB team member please help restart or reprovision this M0 cluster instance so I can export my data?\n\nThanks in advance!",
    "sentiment": "negative",
    "subreddit": "mongodb",
    "event_date": "2026-10",
    "post_title": "Free M0 Cluster unreachable: SSL internal error in UI and ETIMEDOUT in Compass",
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    "source_url": "https://www.reddit.com/r/mongodb/comments/1wwwxw3/free_m0_cluster_unreachable_ssl_internal_error_in/",
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    "post_author": "Budget-Cookie-2808",
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    "subreddit_url": "https://www.reddit.com/r/mongodb/",
    "total_upvotes": 1,
    "comments_total": 2,
    "total_comments": 2,
    "other_companies": [
      {
        "name": "Heroku",
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        "domain": "heroku.com"
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    "signal_category": "event",
    "comments_included": 1,
    "products_mentioned": [
      "MongoDB Atlas",
      "M0 Cluster",
      "MongoDB Compass"
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curl https://signals.autobound.ai/v1/signals/24a013de-dca8-5b1c-a2e4-65f7466e1ed8 \
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curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"mongodb.com","limit":20}'