Nationwide Survey: Businesses Are Using AI Faster Than They Are Managing Its Risks
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Key Points: COLUMBUS, Ohio, Sept. 15, 2026 /PRNewswire/ -- Businesses are embracing artificial intelligence faster than they are putting formal rules around its use, according to a new Nationwide survey of small and mid-market business owners. Six in 10 business owners say employees use public AI chatbots or writing tools for work-related tasks, while just 36% have written policies governing employee AI use and 37% provide training on responsible use. The findings point to a growing gap between how quickly businesses are adopting AI and the safeguards they have in place to manage its use. More than a third (35%) believe employees are using unauthorized AI tools for work, potentially leaving business owners with less visibility into how the technology is being used across their companies. Only 27% of business owners say their businesses have rules governing what company or customer information can be entered into AI tools, while just 25% have procedures for verifying AI-generated information before it is used for business decisions. "AI is already becoming part of how many businesses work, but the policies around its use haven't necessarily caught up," said Bobbie Goldie, Vice President of Commercial Cyber at Nationwide. "Business owners need to know which tools employees are using and set clear expectations around what information can be shared and how AI-generated work...
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