The company is successfully using AI to automate customer support and control costs, validating its investment in automation.
Filing excerpt
This is reflected in our overall customer satisfaction score (“CSAT”) score of 96%, our virtual agent CSAT score of 81%, which is on par with human agent performance, and net promoter score (“NPS”) of 45, each for the year ended January 31, 2026.
What this signalsFilings often name leadership changes, deals and spending plans.
Technologies
sec-10kautomationInvestmentGet every 10-K signal for Navan and the companies you sell to, in the tools you already use.
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This page shows a preview. The full sec-10k record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.
Company
linkedin_urlValue in the APIindustriesValue in the APIemployee_count_lowValue in the APIemployee_count_highValue in the APIrevenueValue in the APIdescriptionValue in the APISignal
signal_nameValue in the APIassociationValue in the APIGET /v1/signals/427945c2-fc47-4b56-90c2-ed5713f405c9 returns this record as JSON. POST /v1/companies/enrich returns every signal for navan.com.
{
"signal_id": "427945c2-fc47-4b56-90c2-ed5713f405c9",
"signal_type": "sec-10k",
"signal_subtype": "automationInvestment",
"detected_at": "2026-04-07T09:39:22.546+00:00",
"company": {
"name": "Navan",
"domain": "navan.com"
},
"data": {
"detail": "The company is successfully using AI to automate customer support and control costs, validating its investment in automation. This success creates opportunities for vendors who can help scale, secure, or further enhance these automated support systems.",
"metrics": {
"pct": 0.81,
"timeframe": "current_year",
"pct_context": "Virtual agent CSAT score"
},
"summary": "Navan's AI-powered virtual agents achieve 81% CSAT, on par with human agent performance.",
"excerpts": "This is reflected in our overall customer satisfaction score (“CSAT”) score of 96%, our virtual agent CSAT score of 81%, which is on par with human agent performance, and net promoter score (“NPS”) of 45, each for the year ended January 31, 2026.",
"relevance": 0.85,
"sentiment": "positive",
"confidence": "high",
"source_url": "https://www.sec.gov/Archives/edgar/data/1639723/000162828026023250/navn-20260131.htm",
"filing_date": "2026-04-02",
"filing_year": 2026,
"fiscal_year_end": "01/31",
"sales_relevance": "Automation vendor opportunity",
"signal_category": "technology",
"technologies_mentioned": [
"AI",
"automation"
]
}
}
curl https://signals.autobound.ai/v1/signals/427945c2-fc47-4b56-90c2-ed5713f405c9 \
-H "X-API-KEY: $AUTOBOUND_API_KEY"curl -X POST https://signals.autobound.ai/v1/companies/enrich \
-H "X-API-KEY: $AUTOBOUND_API_KEY" \
-H "Content-Type: application/json" \
-d '{"domain":"navan.com","limit":20}'Long text fields are shortened on this page.
Looking up one signal by its id is free. Enrich costs 2 credits per signal returned; a call with no results is free.