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NavanActive churn

Mid-market user reports unreleased features, terrible onboarding, security issues, contacting CEO for invoice

Read at g2.com

What happened

A Verified User from a mid-market company reports being sold features that were not yet released, causing a half-year wait for urgent needs, and some features (Slack integration, per diem in advance) never worked. The onboarding coordinator was terrible, pushing for go-live with penalties and withholding information. Security problems persisted for months, technical support was terrible, and they had to contact the CEO for an invoice after months of being ignored. This indicates severe dissatisfaction and a potentially active churn situation.

Source

From the reviews

  • 0.5 of 5
    “They sold us on features that weren't released yet, and we had to wait half a year for something we needed urgently, also some of the features just didn't work(Slack integration and per diem in advance), even though they sold it to us. The onboarding coordinator was terrible, didn't answer questions, and pushed us to go live on their schedule with a penalty fee for delays.”

    Verified User, Mid-Market (51-1000 emp.)Jul 8, 2026View

  • 0.5 of 5
    “We weren't informed about many things before release, like users receiving notifications without app access. Security problems haven't been fixed for months, and technical support for admins was terrible. We had to contact their CEO on LinkedIn to get an invoice, and they ignored us for months but demanded immediate payment when they sent the invoice.”

    Verified User, Mid-Market (51-1000 emp.)Jul 8, 2026View

Extracted by Autobound

From the Signal API record
Signal
Active churn

What this signalsReview themes often show where customers may look for an alternative.

Star rating
0.5 of 5
Reviewer
Verified User
Reviewer details
Mid-Market (51-1000 emp.)

More from Navan

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The full record

From the Signal API record

Topics and mentions

Competitors named

  • Slack

Extraction

Detected
Jul 14, 2026
signal_type
product-reviews
signal_subtype
ActiveChurn

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The API returns more than this page shows

This page shows a preview. The full product-reviews record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
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Show the full JSONThe record on this page and the API request

GET /v1/signals/1f9812ce-4153-4f18-9e13-4386d16801b1 returns this record as JSON. POST /v1/companies/enrich returns every signal for navan.com.

{
  "signal_id": "1f9812ce-4153-4f18-9e13-4386d16801b1",
  "signal_type": "product-reviews",
  "signal_subtype": "ActiveChurn",
  "detected_at": "2026-07-14T05:39:20.75+00:00",
  "company": {
    "name": "Navan",
    "domain": "navan.com"
  },
  "data": {
    "summary": "A Verified User from a mid-market company reports being sold features that were not yet released, causing a half-year wait for urgent needs, and some features (Slack integration, per diem in advance) never worked. The onboarding coordinator was terrible, pushing for go-live with penalties and withholding information. Security problems persisted for months, technical support was terrible, and they had to contact the CEO for an invoice after months of being ignored. This indicates severe dissatisfaction and a potentially active churn situation.",
    "evidence": [
      {
        "quote": "They sold us on features that weren't released yet, and we had to wait half a year for something we needed urgently, also some of the features just didn't work(Slack integration and per diem in advance), even though they sold it to us. The onboarding coordinator was terrible, didn't answer questions, and pushed us to go live on their schedule with a penalty fee for delays.",
        "review_url": "https://www.g2.com/products/tripactions/reviews#review-13076714",
        "review_date": "2026-07-08",
        "star_rating": 0.5,
        "reviewer_name": "Verified User",
        "reviewer_title": "Mid-Market (51-1000 emp.)"
      },
      {
        "quote": "We weren't informed about many things before release, like users receiving notifications without app access. Security problems haven't been fixed for months, and technical support for admins was terrible. We had to contact their CEO on LinkedIn to get an invoice, and they ignored us for months but demanded immediate payment when they sent the invoice.",
        "review_url": "https://www.g2.com/products/tripactions/reviews#review-13076714",
        "review_date": "2026-07-08",
        "star_rating": 0.5,
        "reviewer_name": "Verified User",
        "reviewer_title": "Mid-Market (51-1000 emp.)"
      }
    ],
    "headline": "Mid-market user reports unreleased features, terrible onboarding, security issues, contacting CEO for invoice",
    "relevance": 85,
    "product_name": "Navan",
    "source_page_url": "https://www.g2.com/products/tripactions/reviews/reviews",
    "switching_intent": {
      "urgency": "none",
      "detected": false
    },
    "quantified_impact": {
      "metrics": [
        "half a year wait",
        "months"
      ],
      "has_numbers": true
    },
    "competitors_mentioned": [
      "Slack"
    ],
    "decision_maker_complaint": {
      "is_decision_maker": false
    }
  }
}

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