Due to deregulation, a significant portion of NiSource's customers are choosing alternative suppliers, with 34.9% of residential and 41.1% of commercial customers in its Columbia Operations segment participating in choice programs. This indicates high competitive intensity and a risk of customer churn, creating a need for improved customer experience and retention strategies.
Filing excerpt
Due to open access and the deregulation of natural gas supplies, our LDC customers can purchase gas directly from producers and marketers in an open, competitive market.
What this signalsFilings often name leadership changes, deals and spending plans.
sec-10kcustomerChurnGet every 10-K signal for NiSource and the companies you sell to, in the tools you already use.
Connect Autobound to Claude, Claude Code or Cursor with MCP. Then ask: “What changed at NiSource this week?”
The Signal API returns 10-K signals for any list of companies as JSON, for your CRM, warehouse or app.
Sign up and spend your free credits on the companies you sell to.
This page shows a preview. The full sec-10k record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.
Company
linkedin_urlValue in the APIindustriesValue in the APIemployee_count_lowValue in the APIemployee_count_highValue in the APIrevenueValue in the APIdescriptionValue in the APISignal
signal_nameValue in the APIassociationValue in the APIGET /v1/signals/8bb0c7df-e2b2-4edb-914c-8e3356b108b9 returns this record as JSON. POST /v1/companies/enrich returns every signal for nisource.com.
{
"signal_id": "8bb0c7df-e2b2-4edb-914c-8e3356b108b9",
"signal_type": "sec-10k",
"signal_subtype": "customerChurn",
"detected_at": "2026-02-17T06:34:04.742+00:00",
"company": {
"name": "NiSource",
"domain": "nisource.com"
},
"data": {
"detail": "Due to deregulation, a significant portion of NiSource's customers are choosing alternative suppliers, with 34.9% of residential and 41.1% of commercial customers in its Columbia Operations segment participating in choice programs. This indicates high competitive intensity and a risk of customer churn, creating a need for improved customer experience and retention strategies.",
"metrics": {
"pct": 0.411,
"timeframe": "current_year",
"pct_context": "Percentage of commercial customers in Columbia Operations participating in third-party gas purchase programs."
},
"summary": "Over 41% of commercial gas customers in Columbia Operations are buying from third-party suppliers.",
"excerpts": "Due to open access and the deregulation of natural gas supplies, our LDC customers can purchase gas directly from producers and marketers in an open, competitive market.",
"relevance": 0.85,
"sentiment": "negative",
"confidence": "high",
"source_url": "https://www.sec.gov/Archives/edgar/data/1111711/000111171126000027/nix-20251231.htm",
"filing_date": "2026-02-11",
"filing_year": 2026,
"fiscal_year_end": "12/31",
"sales_relevance": "Customer success tools needed",
"signal_category": "revenue"
}
}
curl https://signals.autobound.ai/v1/signals/8bb0c7df-e2b2-4edb-914c-8e3356b108b9 \
-H "X-API-KEY: $AUTOBOUND_API_KEY"curl -X POST https://signals.autobound.ai/v1/companies/enrich \
-H "X-API-KEY: $AUTOBOUND_API_KEY" \
-H "Content-Type: application/json" \
-d '{"domain":"nisource.com","limit":20}'Long text fields are shortened on this page.
Looking up one signal by its id is free. Enrich costs 2 credits per signal returned; a call with no results is free.