OpenAI and ServiceNow Expand Partnership with ChatGPT Workflow Plugin

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  "signal_type": "news",
  "signal_subtype": "partners_with",
  "detected_at": "2026-10-28T20:45:02+00:00",
  "company": {
    "name": "OpenAI",
    "domain": "openai.com"
  },
  "data": {
    "url": "https://www.unite.ai/de/openai-and-servicenow-expand-partnership-with-chatgpt-workflow-plugin/",
    "title": "OpenAI and ServiceNow Expand Partnership with ChatGPT Workflow Plugin - Unite.AI",
    "excerpt": "OpenAI and ServiceNow announced an expanded partnership on October 28, 2026. It brings additional OpenAI models and agents into ServiceNow products and connects ServiceNow workflows with ChatGPT and Codex. The collaboration covers application development, cybersecurity, voice-driven risk assessment, and new deployments across both companies. The expansion builds on the multi-year agreement announced by the companies on January 20, 2026, which made OpenAI a preferred provider of AI capabilities on the ServiceNow AI Platform. Under that agreement, the ServiceNow AI Platform integrates OpenAI models like GPT-5.2 directly into enterprise workflows. The companies also planned to introduce direct speech-to-speech communication and native voice technology into ServiceNow. The January announcement stated that enterprises execute more than 80 billion workflows on the platform each year. A new ServiceNow integration brings business context and workflow actions directly into ChatGPT. This allows teams to investigate issues and initiate the next step in the same conversation. According to OpenAI's announcement, an IT team member can find similar incidents, assess the risk of a change, and update a ServiceNow record without leaving ChatGPT. Customers connect ChatGPT to their own ServiceNow instance and choose which features should be available. ServiceNow's Action Fabric applies existing...",
    "summary": "OpenAI and ServiceNow expanded their multi-year partnership to bring OpenAI models into ServiceNow products and integrate ServiceNow workflows directly into ChatGPT.",
    "planning": false,
    "image_url": "https://www.unite.ai/wp-content/uploads/2026/10/openai-servicenow-expand-partnership-chatgpt-workflow-plugin.jpg",
    "confidence": 0.95,
    "published_at": "2026-10-28T20:45:02Z",
    "effective_date": "2026-10-28",
    "article_sentence": "OpenAI and ServiceNow announced an expanded partnership on October 28, 2026.",
    "related_company_name": "ServiceNow",
    "related_company_domain": "servicenow.com"
  }
}

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