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QontoPricing concerns

President advises avoiding Qonto after €100 unjustified charge and wasted four hours

Read at g2.com

What happened

The President of an advisory board at a small business reported that Qonto charged their company €100 without justification. This resulted in over four hours wasted dealing with unresponsive customer service. They are now strongly advising others to avoid Qonto and look at alternative providers.

Source

From the reviews

  • 0 of 5
    “Qonto charged our company €100 without any valid justification. The administration acknowledged its mistake and formally notified Qonto, yet Qonto still refused to reverse the charge. Even after we provided documentary evidence, they failed to explain the basis for the fee and instead relied on vague, inconsistent responses.”

    AnonymousJul 20, 2026View

  • 0 of 5
    “I wasted more than four hours dealing with automated, copy-and-paste responses that showed no understanding of the issue. Despite providing clear explanations, they failed to grasp one simple principle: you cannot charge a customer for something that never existed. That level of customer service is simply unacceptable.”

    AnonymousJul 20, 2026View

  • 0 of 5
    “Based on our experience, I would strongly advise anyone considering Qonto to think twice and look at alternative providers.”

    Michaël T., President - Advisory BoardJul 20, 2026View

Extracted by Autobound

From the Signal API record
Signal
Pricing concerns

What this signalsReview themes often show where customers may look for an alternative.

Reviewer
Anonymous
Switching intent
Yes

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The full record

From the Signal API record

Details

Reviewer role
President - Advisory Board (decision maker)

Topics and mentions

Competitors

  • alternative providers

Extraction

Detected
Aug 11, 2026
signal_type
product-reviews
signal_subtype
PricingConcerns

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The API returns more than this page shows

This page shows a preview. The full product-reviews record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
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Show the full JSONThe record on this page and the API request

GET /v1/signals/dc402db2-a67b-4cf8-bf15-0a7453799f92 returns this record as JSON. POST /v1/companies/enrich returns every signal for qonto.com.

{
  "signal_id": "dc402db2-a67b-4cf8-bf15-0a7453799f92",
  "signal_type": "product-reviews",
  "signal_subtype": "PricingConcerns",
  "detected_at": "2026-08-11T12:37:54.868+00:00",
  "company": {
    "name": "Qonto",
    "domain": "qonto.com"
  },
  "data": {
    "summary": "The President of an advisory board at a small business reported that Qonto charged their company €100 without justification. This resulted in over four hours wasted dealing with unresponsive customer service. They are now strongly advising others to avoid Qonto and look at alternative providers.",
    "evidence": [
      {
        "quote": "Qonto charged our company €100 without any valid justification. The administration acknowledged its mistake and formally notified Qonto, yet Qonto still refused to reverse the charge. Even after we provided documentary evidence, they failed to explain the basis for the fee and instead relied on vague, inconsistent responses.",
        "review_url": "https://www.g2.com/products/qonto/reviews#review-13130825",
        "review_date": "2026-07-20",
        "star_rating": 0,
        "reviewer_name": "Anonymous"
      },
      {
        "quote": "I wasted more than four hours dealing with automated, copy-and-paste responses that showed no understanding of the issue. Despite providing clear explanations, they failed to grasp one simple principle: you cannot charge a customer for something that never existed. That level of customer service is simply unacceptable.",
        "review_url": "https://www.g2.com/products/qonto/reviews#review-13130825",
        "review_date": "2026-07-20",
        "star_rating": 0,
        "reviewer_name": "Anonymous"
      },
      {
        "quote": "Based on our experience, I would strongly advise anyone considering Qonto to think twice and look at alternative providers.",
        "review_url": "https://www.g2.com/products/qonto/reviews#review-13130825",
        "review_date": "2026-07-20",
        "star_rating": 0,
        "reviewer_name": "Michaël T.",
        "reviewer_title": "President - Advisory Board"
      }
    ],
    "headline": "President advises avoiding Qonto after €100 unjustified charge and wasted four hours",
    "relevance": 85,
    "product_name": "Qonto",
    "source_page_url": "https://www.g2.com/products/qonto/reviews/reviews",
    "switching_intent": {
      "urgency": "immediate",
      "detected": true,
      "signal_phrase": "Based on our experience, I would strongly advise anyone considering Qonto to think twice and look at alternative providers."
    },
    "quantified_impact": {
      "metrics": [
        "€100",
        "four hours"
      ],
      "has_numbers": true
    },
    "competitors_mentioned": [
      "alternative providers"
    ],
    "decision_maker_complaint": {
      "title": "President - Advisory Board",
      "is_decision_maker": true
    }
  }
}

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