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SalesloftReliability issues

Enterprise user reports patchy conversation routing causing misdirected leads

Read at g2.com

What happened

An Enterprise user from a company with over 1000 employees experienced patchy routing of conversations and accounts, leading to them being sent to the wrong team members in some cases. This suggests potential inefficiencies in lead distribution and customer engagement.

Source

From the reviews

  • 4.5 of 5
    “My personal experience is that the routing of conversations has been a bit patchy, with conversations and accounts being routed to the wrong team member in some cases.”

    Verified User in Computer Software, Enterprise (> 1000 emp.)Sep 10, 2026View

Extracted by Autobound

From the Signal API record
Signal
Reliability issues

What this signalsReview themes often show where customers may look for an alternative.

Star rating
4.5 of 5
Reviewer
Verified User in Computer Software
Reviewer details
Enterprise (> 1000 emp.)

More from Salesloft

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The full record

From the Signal API record

Extraction

Detected
Sep 14, 2026
signal_type
product-reviews
signal_subtype
ReliabilityIssues

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The API returns more than this page shows

This page shows a preview. The full product-reviews record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
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Show the full JSONThe record on this page and the API request

GET /v1/signals/56d56f55-5e2c-431b-9565-55add053d44c returns this record as JSON. POST /v1/companies/enrich returns every signal for salesloft.com.

{
  "signal_id": "56d56f55-5e2c-431b-9565-55add053d44c",
  "signal_type": "product-reviews",
  "signal_subtype": "ReliabilityIssues",
  "detected_at": "2026-09-14T09:23:31.033+00:00",
  "company": {
    "name": "Salesloft",
    "domain": "salesloft.com"
  },
  "data": {
    "summary": "An Enterprise user from a company with over 1000 employees experienced patchy routing of conversations and accounts, leading to them being sent to the wrong team members in some cases. This suggests potential inefficiencies in lead distribution and customer engagement.",
    "evidence": [
      {
        "quote": "My personal experience is that the routing of conversations has been a bit patchy, with conversations and accounts being routed to the wrong team member in some cases.",
        "review_url": "https://www.g2.com/products/drift/reviews#review-7633680",
        "review_date": "2026-09-10",
        "star_rating": 4.5,
        "reviewer_name": "Verified User in Computer Software",
        "reviewer_title": "Enterprise (> 1000 emp.)"
      }
    ],
    "headline": "Enterprise user reports patchy conversation routing causing misdirected leads",
    "relevance": 60,
    "product_name": "Drift",
    "source_page_url": "https://www.g2.com/products/drift/reviews/reviews",
    "switching_intent": {
      "urgency": "none",
      "detected": false
    },
    "quantified_impact": {
      "has_numbers": false
    },
    "decision_maker_complaint": {
      "title": "Enterprise (> 1000 emp.)",
      "is_decision_maker": false
    }
  }
}

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