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SamsaraCompetitor mentions

Operations Manager switches from Verizon due to audio and camera issues

Read at g2.com

What happened

Jean J., an Operations Manager at a Small-Business (50 or fewer emp.) company, recently transitioned to Samsara from Verizon, citing issues with Verizon's audio recording and intermittent camera outages. They also mention Surecam cameras never capturing incidents.

Source

From the reviews

  • 5 of 5
    “he has made our transition from Verizon to Samsara seem effortless. With my own background in sales, I especially appreciate the value of working with such a knowledgeable representative who is genuinely passionate about both the product and customer service.”

    Jean J., Operations ManagerOct 7, 2026View

  • 5 of 5
    “With Surecam, the cameras never captured the incident - not once. Verizon doesn't record audio - a feature they did not disclose and we did not learn until after installation of the entire fleet, and the cameras would go offline intermittently - scary! I appreciate how every time Samsara is online and working.”

    Jean J., Operations ManagerOct 7, 2026View

Extracted by Autobound

From the Signal API record
Signal
Competitor mentions

What this signalsReview themes often show where customers may look for an alternative.

Star rating
5 of 5
Reviewer details
Operations Manager
Switching intent
Yes

More from Samsara

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The full record

From the Signal API record

Details

Reviewer role
Operations Manager (decision maker)

Topics and mentions

Competitors named

  • Verizon
  • Surecam

Extraction

Detected
Oct 13, 2026
signal_type
product-reviews
signal_subtype
CompetitorMentions

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The API returns more than this page shows

This page shows a preview. The full product-reviews record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
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Show the full JSONThe record on this page and the API request

GET /v1/signals/cd3ff3b0-3633-43ba-9655-47a3be5a2f56 returns this record as JSON. POST /v1/companies/enrich returns every signal for samsara.com.

{
  "signal_id": "cd3ff3b0-3633-43ba-9655-47a3be5a2f56",
  "signal_type": "product-reviews",
  "signal_subtype": "CompetitorMentions",
  "detected_at": "2026-10-13T07:46:12.481+00:00",
  "company": {
    "name": "Samsara",
    "domain": "samsara.com"
  },
  "data": {
    "summary": "Jean J., an Operations Manager at a Small-Business (50 or fewer emp.) company, recently transitioned to Samsara from Verizon, citing issues with Verizon's audio recording and intermittent camera outages. They also mention Surecam cameras never capturing incidents.",
    "evidence": [
      {
        "quote": "he has made our transition from Verizon to Samsara seem effortless. With my own background in sales, I especially appreciate the value of working with such a knowledgeable representative who is genuinely passionate about both the product and customer service.",
        "review_url": "https://www.g2.com/products/samsara/reviews#review-13730399",
        "review_date": "2026-10-07",
        "star_rating": 5,
        "reviewer_name": "Jean J.",
        "reviewer_title": "Operations Manager"
      },
      {
        "quote": "With Surecam, the cameras never captured the incident - not once. Verizon doesn't record audio - a feature they did not disclose and we did not learn until after installation of the entire fleet, and the cameras would go offline intermittently - scary! I appreciate how every time Samsara is online and working.",
        "review_url": "https://www.g2.com/products/samsara/reviews#review-13730399",
        "review_date": "2026-10-07",
        "star_rating": 5,
        "reviewer_name": "Jean J.",
        "reviewer_title": "Operations Manager"
      }
    ],
    "headline": "Operations Manager switches from Verizon due to audio and camera issues",
    "relevance": 80,
    "product_name": "Samsara",
    "source_page_url": "https://www.g2.com/products/samsara/reviews/reviews",
    "switching_intent": {
      "urgency": "immediate",
      "detected": true,
      "signal_phrase": "made our transition from Verizon to Samsara seem effortless. With Surecam, the cameras never captured the incident - not once. Verizon doesn't record audio - a feature they did not disclose and we did not learn until after installation of the entire fleet, and the cameras would go offline intermittently - scary! I appreciate how every time Samsara is online and working."
    },
    "quantified_impact": {
      "has_numbers": false
    },
    "competitors_mentioned": [
      "Verizon",
      "Surecam"
    ],
    "decision_maker_complaint": {
      "title": "Operations Manager",
      "is_decision_maker": true
    }
  }
}

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