A customer reports a horrible support experience for SentinelOne when purchased through NinjaOne and states they are dropping the product as a result.

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  "detected_at": "2026-10-01T17:36:46+00:00",
  "company": {
    "name": "SentinelOne",
    "domain": "sentinelone.com"
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    "post_id": "1wv5uy0",
    "summary": "A customer reports a horrible support experience for SentinelOne when purchased through NinjaOne and states they are dropping the product as a result.",
    "category": "support",
    "comments": [
      {
        "url": "https://www.reddit.com/r/msp/comments/1wv5uy0/comment/pd90gym/",
        "depth": 0,
        "score": 30,
        "author": "BisonThunderclap",
        "excerpt": "When it comes down to it I just hate going through any vendor support where it's clear they're just acting as intermediaries for support with the original company that made the product.",
        "posted_at": "2026-10-01T17:46:14.000Z",
        "author_url": "https://www.reddit.com/user/BisonThunderclap/"
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      {
        "url": "https://www.reddit.com/r/msp/comments/1wv5uy0/comment/pd90hh0/",
        "depth": 0,
        "score": 21,
        "author": "Outrageous-Guess1350",
        "excerpt": "I have billing ticket open for two months now. Only communication I’ve had is “has this been address yet?” and “ticket closed”. My account manager has done nothing. The issue has not been resolved.",
        "posted_at": "2026-10-01T17:46:18.000Z",
        "author_url": "https://www.reddit.com/user/Outrageous-Guess1350/"
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      {
        "url": "https://www.reddit.com/r/msp/comments/1wv5uy0/comment/pd94jpi/",
        "depth": 0,
        "score": 15,
        "author": "BlitzShooter",
        "excerpt": "Pax8 support is just as bad. Everything’s gone to shit.",
        "posted_at": "2026-10-01T18:03:22.000Z",
        "author_url": "https://www.reddit.com/user/BlitzShooter/"
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        "url": "https://www.reddit.com/r/msp/comments/1wv5uy0/comment/pd94j2i/",
        "depth": 0,
        "score": 12,
        "author": "PM-Me-your-sources",
        "excerpt": "Oh, don't get me started on this.\n\n Is there anyone at Ninja who looks at this subreddit because I've got a whole litany of issues with their Third Party solutions.\n\n I will state that I love NinjaRMM. It's a non-komplication solution that works as well as most RMMs I've used in the past with the right price point for us.\n\n As for their third party licensing, support, and management?\n\n I've had su",
        "posted_at": "2026-10-01T18:03:17.000Z",
        "author_url": "https://www.reddit.com/user/PM-Me-your-sources/"
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        "url": "https://www.reddit.com/r/msp/comments/1wv5uy0/comment/pd99x3y/",
        "depth": 0,
        "score": 6,
        "author": "cokebottle22",
        "excerpt": "This has been our experience with ninja and S1. Horrible. We are dropping S1 but do love the RMM solution.",
        "posted_at": "2026-10-01T18:25:52.000Z",
        "author_url": "https://www.reddit.com/user/cokebottle22/"
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      {
        "url": "https://www.reddit.com/r/msp/comments/1wv5uy0/comment/pd9kssk/",
        "depth": 0,
        "score": 5,
        "author": "jcroweNinjaRMM",
        "excerpt": "Oof. Chat me your ticket number and I can help escalate?",
        "posted_at": "2026-10-01T19:11:40.000Z",
        "author_url": "https://www.reddit.com/user/jcroweNinjaRMM/"
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        "url": "https://www.reddit.com/r/msp/comments/1wv5uy0/comment/pdbabrj/",
        "depth": 0,
        "score": 4,
        "author": "ThecaptainWTF9",
        "excerpt": "Pax8 is no bettter.\n\n Moved from direct to Pax this year and it’s been nothing but a nightmare with multiple mistakes that Pax has made that they lie to us about. And it’s big mistakes, like tenants mistakenly being deprovisioned and then not being able to answer how it happened when we initiated nothing",
        "posted_at": "2026-10-02T00:05:35.000Z",
        "author_url": "https://www.reddit.com/user/ThecaptainWTF9/"
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        "url": "https://www.reddit.com/r/msp/comments/1wv5uy0/comment/pda2c85/",
        "depth": 0,
        "score": 3,
        "author": "BradW-CS",
        "excerpt": "Shoot us a modmail with your business contact information if you can't get somewhere with our friends at N1.",
        "posted_at": "2026-10-01T20:26:49.000Z",
        "author_url": "https://www.reddit.com/user/BradW-CS/"
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    "evidence": [
      "[comment u/cokebottle22] This has been our experience with ninja and S1. Horrible. We are dropping S1 but do love the RMM solution.",
      "[comment u/AttackNotion] I have exactly the same issues with N-Able and SentinelOne. To the point at which I've removed the N-Able contact from our S1 escalation process and opt to just figure it out ourselves."
    ],
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    "post_date": "2026-10-01T17:36:46.000Z",
    "post_kind": "text",
    "post_text": "I've had a ticket open for 15 days. These outsourced support morons have zero idea what I explained in the support ticket.\n\nI seriously am about to lose my shit.\n\nStay with Pax8 or TD or HB, do not fucking do it, its not worth the savings.",
    "sentiment": "negative",
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    "post_title": "Do not buy Crowdstrike through NinjaOne, their support has no F***ing idea what they are doing.",
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curl https://signals.autobound.ai/v1/signals/3a3c2b0a-6614-5880-ab95-9c08cb209c9d \
  -H "X-API-KEY: $AUTOBOUND_API_KEY"

curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"sentinelone.com","limit":20}'