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SpotOnCustomer support complaints

Small business owner desires local in-person support for SpotOn issues

Read at g2.com

What happened

An owner at a Small-Business company expressed a desire for local in-person support to resolve issues, indicating a potential gap in the current support model for some users.

Source

From the reviews

  • 4.5 of 5
    “I would love to have someone local available to come through and walk us through some issues in person.”

    Rich K., ownerAug 27, 2026View

Extracted by Autobound

From the Signal API record
Signal
Customer support complaints

What this signalsReview themes often show where customers may look for an alternative.

Star rating
4.5 of 5

More from SpotOn

Company page →

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The full record

From the Signal API record

Details

Reviewer role
owner (decision maker)

Extraction

Detected
Sep 14, 2026
signal_type
product-reviews
signal_subtype
CustomerSupportComplaints

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The API returns more than this page shows

This page shows a preview. The full product-reviews record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
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Show the full JSONThe record on this page and the API request

GET /v1/signals/bf1a6cfb-de0a-4a0e-a96a-ed1b1e4b9ee8 returns this record as JSON. POST /v1/companies/enrich returns every signal for spoton.com.

{
  "signal_id": "bf1a6cfb-de0a-4a0e-a96a-ed1b1e4b9ee8",
  "signal_type": "product-reviews",
  "signal_subtype": "CustomerSupportComplaints",
  "detected_at": "2026-09-14T09:24:17.019+00:00",
  "company": {
    "name": "SpotOn",
    "domain": "spoton.com"
  },
  "data": {
    "summary": "An owner at a Small-Business company expressed a desire for local in-person support to resolve issues, indicating a potential gap in the current support model for some users.",
    "evidence": [
      {
        "quote": "I would love to have someone local available to come through and walk us through some issues in person.",
        "review_url": "https://www.g2.com/products/spoton/reviews#review-13371303",
        "review_date": "2026-08-27",
        "star_rating": 4.5,
        "reviewer_name": "Rich K.",
        "reviewer_title": "owner"
      }
    ],
    "headline": "Small business owner desires local in-person support for SpotOn issues",
    "relevance": 55,
    "product_name": "SpotOn",
    "source_page_url": "https://www.g2.com/products/spoton/reviews/reviews",
    "switching_intent": {
      "urgency": "none",
      "detected": false
    },
    "quantified_impact": {
      "has_numbers": false
    },
    "decision_maker_complaint": {
      "title": "owner",
      "is_decision_maker": true
    }
  }
}

Long text fields are shortened on this page.

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