A business customer describes a "horrible" support experience with Squarespace, where it took a week, an uninformed chatbot, and three human agents to regain access to their account after an...

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  "company": {
    "name": "Squarespace",
    "domain": "squarespace.com"
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    "post_id": "1wv24mk",
    "summary": "A business customer describes a \"horrible\" support experience with Squarespace, where it took a week, an uninformed chatbot, and three human agents to regain access to their account after an employee left, causing their site to be down the entire time.",
    "category": "support",
    "comments": [
      {
        "url": "https://www.reddit.com/r/squarespace/comments/1wv24mk/comment/pd86sj9/",
        "depth": 0,
        "score": 1,
        "author": "TopSydeWP",
        "excerpt": "A week of downtime because one person left is on them. Resetting access for a departed admin is routine work, and it shouldn't take three agents and a tech escalation.\n\n While you're in there, add a second owner-level user on a shared company address that survives staff turnover, and check where the domain and email actually live so they can't end up behind one login again. Is the domain registere",
        "posted_at": "2026-10-01T15:41:01.000Z",
        "author_url": "https://www.reddit.com/user/TopSydeWP/"
      },
      {
        "url": "https://www.reddit.com/r/squarespace/comments/1wv24mk/comment/pd8k433/",
        "depth": 0,
        "score": 1,
        "author": "GunterJanek",
        "excerpt": "Yeah the one time I had to deal with support it sucked donkey balls. Thankfully it's not a common occurrence otherwise I'd shipped ship years ago.\n\n These companies are hellbent on eliminating customer and technical support leaving only chatbots, forums full of \"community experts\", and of course Reddit.",
        "posted_at": "2026-10-01T16:37:59.000Z",
        "author_url": "https://www.reddit.com/user/GunterJanek/"
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      "[post] Horrible horrible service, we spent a week with our site down because our previous Director left and did not leave the password to our Squarespace account.",
      "[post] We went through numerous attempts with a horribly uninformed chatbot and three different human agents, all of whom said they had to send our ticket to Tech Support.",
      "[comment u/GunterJanek] Yeah the one time I had to deal with support it sucked donkey balls. Thankfully it's not a common occurrence otherwise I'd shipped ship years ago."
    ],
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    "post_date": "2026-10-01T15:15:49.000Z",
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    "post_text": "Horrible horrible service, we spent a week with our site down because our previous Director left and did not leave the password to our Squarespace account. We went through numerous attempts with a horribly uninformed chatbot and three different human agents, all of whom said they had to send our ticket to Tech Support. After a week of no sleep (our site and email was down) by some miracle we finally got an email that someone had moved out site to my business account. I don't knwo what would have happened if I didn't have an account with Squarespace already. Squarespace is right up there with Verizon and Xfinity. Shame on you.",
    "sentiment": "negative",
    "subreddit": "squarespace",
    "event_date": "2026-09",
    "post_flair": [
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    "post_title": "Nightmare getting Squarespace site back",
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    "source_url": "https://www.reddit.com/r/squarespace/comments/1wv24mk/nightmare_getting_squarespace_site_back/",
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    "total_comments": 5,
    "event_date_text": "a week",
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        "name": "Verizon",
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        "domain": "verizon.com"
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curl https://signals.autobound.ai/v1/signals/1b56c62c-5df2-5dcf-a216-33918a499e44 \
  -H "X-API-KEY: $AUTOBOUND_API_KEY"

curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"squarespace.com","limit":20}'