StubHub issuing refunds to Taylor Swift fans with obstructed view at Vancouver shows
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StubHub issuing refunds to Taylor Swift fans with obstructed view at Vancouver shows. Published 4:23 pm Wednesday, March 11, 2026 By Mark Page Fans who shelled out for tickets to Taylor Swift's 2024 concerts in Vancouver and ended up with an obstructed view of the stage may be entitled to a refund as part of a deal struck between Consumer Protection B.C. and StubHub. "People buying tickets in B.C. have the right to clear, accurate information about what they are purchasing and what it will cost before they buy," said Louise Hartland, public relations director for Consumer Protection B.C. The deal requires StubHub to improve how it discloses ticket information to consumers, including the original face value of tickets, and for the company to pay approximately $8,500 in fines and fees. Concertgoers who sat in sections 219-236, 336, or 418-437, on Dec. 6 to 8, but whose tickets did not disclose an obstructed view, may be entitled to their money back. B.C. Attorney General Niki Sharma applauded the deal. "You should get what you pay for," Sharma said. "When you don't know, and you spend a lot of money to show up at a concert and can't see anything, then that's clearly a problem." Sharma attended one of the concerts herself and said she "can't imagine" what it would have been like to find herself in that situation. StubHub deputy general counsel John Lawrence provided a...
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