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SynthesiaNew customer

Measure AI Adoption By Outcomes, Not Usage

What happened

Global elevator company KONE is a client of Synthesia, using its pre-learning videos to train field technicians, saving a full day per course and producing content 30% faster.

Source

forbes.comAug 21, 2026By Victor Riparbelli, Forbes Councils Member

Measure AI Adoption By Outcomes, Not Usage

Article excerpt

By Victor Riparbelli, Forbes Councils Member. Victor Riparbelli is the CEO and co-founder of Synthesia, a leading enterprise-focused AI video platform. A decade ago, if you walked into a newsroom like BuzzFeed or Business Insider, you would see a giant leaderboard measuring each journalist in real time by the number of pageviews their stories generated. Besides increasing anxiety among reporters, this measurement method incentivized editors to rely on clickbait and virality more often than they would have before. It brings to mind the famous quote from Charlie Munger, “Show me the incentive and I'll show you the outcome.” Today, as the traffic these publications receive from Google and social media has declined significantly, this practice is mostly no longer in place. Media businesses have moved toward more strategic outcomes that drive longer-term value for their business, such as paid subscribers, event attendees and sponsorship revenue growth. AI adoption is facing a similar transition inside companies. Earlier this year, “ tokenmaxxing ” peaked with software engineers and even other roles. Companies were recognizing employees simply by how many AI tokens they used. It was the vanity metric moment for AI, similar to the pageviews metric moment for media. Unlike the media, which remained fixated with pageviews for years, tokenmaxxing lasted only for a few weeks until...

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Extracted from this sentence

Our client, KONE, the global elevator company, changed the way it trains its field technicians and saved a full day per course using pre-learning videos while producing content 30% faster.

Extracted by Autobound

From the Signal API record
Event
New customer

What this signalsA new customer often means more work to staff, deliver and support.

Companies

  • KONEClientkone.com

More new customer signals at other companies

The full record

From the Signal API record

Extraction

Confidence
90%
Detected
Aug 21, 2026
signal_type
news
signal_subtype
signs_new_client

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The API returns more than this page shows

This page shows a preview. The full news record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/8a93a43b-654b-c9a0-3ba9-c28eddfa20b9 returns this record as JSON. POST /v1/companies/enrich returns every signal for synthesia.io.

{
  "signal_id": "8a93a43b-654b-c9a0-3ba9-c28eddfa20b9",
  "signal_type": "news",
  "signal_subtype": "signs_new_client",
  "detected_at": "2026-08-21T12:15:00+00:00",
  "company": {
    "name": "Synthesia",
    "domain": "synthesia.io"
  },
  "data": {
    "url": "https://www.forbes.com/councils/forbestechcouncil/2026/08/21/measure-ai-adoption-by-outcomes-not-usage/",
    "title": "Measure AI Adoption By Outcomes, Not Usage",
    "author": "Victor Riparbelli, Forbes Councils Member",
    "excerpt": "By Victor Riparbelli , Forbes Councils Member. Victor Riparbelli is the CEO and co-founder of Synthesia , a leading enterprise-focused AI video platform. A decade ago, if you walked into a newsroom like BuzzFeed or Business Insider, you would see a giant leaderboard measuring each journalist in real time by the number of pageviews their stories generated. Besides increasing anxiety among reporters, this measurement method incentivized editors to rely on clickbait and virality more often than they would have before. It brings to mind the famous quote from Charlie Munger , “Show me the incentive and I'll show you the outcome.” Today, as the traffic these publications receive from Google and social media has declined significantly, this practice is mostly no longer in place. Media businesses have moved toward more strategic outcomes that drive longer-term value for their business, such as paid subscribers, event attendees and sponsorship revenue growth. AI adoption is facing a similar transition inside companies. Earlier this year, “ tokenmaxxing ” peaked with software engineers and even other roles. Companies were recognizing employees simply by how many AI tokens they used. It was the vanity metric moment for AI, similar to the pageviews metric moment for media. Unlike the media, which remained fixated with pageviews for years, tokenmaxxing lasted only for a few weeks until...",
    "summary": "Global elevator company KONE is a client of Synthesia, using its pre-learning videos to train field technicians, saving a full day per course and producing content 30% faster.",
    "planning": false,
    "image_url": "https://imageio.forbes.com/specials-images/imageserve/6936ead45b09a91ed0d765cf/0x0.jpg?format=jpg&height=900&width=1600&fit=bounds",
    "confidence": 0.9,
    "published_at": "2026-08-21T12:15:00Z",
    "article_sentence": "Our client, KONE, the global elevator company, changed the way it trains its field technicians and saved a full day per course using pre-learning videos while producing content 30% faster.",
    "related_company_name": "KONE",
    "related_company_domain": "kone.com"
  }
}

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