Talkdesk brings commerce orchestration to the retail floor
Article excerpt
Highlighted: the sentence this signal was extracted from
PALO ALTO, Calif., Sept. 15, 2026 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today announced Talkdesk for Stores , bringing the physical store into the connected customer journey. For the first time, store associates can have the same customer context that powers digital and contact center experiences - helping them recognize who they're serving, understand what came before, and make every in-store interaction more personal. As those interactions are captured and connected across the overall customer experience (CX), retailers gain a rich understanding of customer behavior and a stronger foundation for building relationships. Talkdesk for Stores extends commerce orchestration onto the retail floor. A significant portion of retail sales occurs in stores; the interactions that happen there are a critical source of customer insight - yet the store has remained a blind spot in the connected customer journey. Shoppers move freely between digital, contact center, and physical experiences, but the information often does not. Associates start without the full picture, customers repeat themselves, and valuable in-store insights can disappear when the customer walks out the door. Talkdesk for Stores gives retailers visibility into what customers need when they visit a store, how those needs are addressed, and how those interactions connect to what happens before and after the visit. That...
Keep reading with a free account
The rest of this article, and every signal for Talkdesk, is in your free account.