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π World Vision Canada is transforming lives, and Talkdesk is proud to be part of their journey. At World Vision Canada, the mission is clear: to ensure children who are marginalized or disenfranchised can live life to the fullest. To do that, they must strike the perfect balance between meaningful supporter care and responsible stewardship of donor contributions. Through its partnership with Talkdesk, World Vision has unlocked new levels of efficiency, insight, and impact, allowing its teams to focus on what matters most: human connection and life-changing stories. With Talkdesk CXA, World Vision Canada has automated routine tasks, enabling agents to focus on deeper, more meaningful conversations with donors. The results speak for themselves: πͺ 11% increase in NPS πͺ 40% reduction in outbound handling time πͺ 99.9% drop in spam emails From enhanced donor experiences to stronger agent support, World Vision is proving whatβs possible when technology amplifies purpose. π Team Talkdesk is proud to support an organization making a real difference in the world. Learn more about how we empower our customers via the link below: https://lnkd.in/dnC3KANx #WorldVision #Canada #CaseStudy #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService...
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