Target names first chief AI officer and elevates design chief as it bets on AI-UX pairing
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MINNEAPOLIS - Target Corp. is restructuring its top technology ranks, naming Chandhu Nair as the company's first chief AI officer and promoting Purvi Shah to senior vice president of user experience, in a move executives say is meant to keep artificial intelligence tethered to the human touches that have long defined the retailer's brand. Nair, who joins Target Aug. 24 as senior vice president, will be charged with bringing what the company calls "greater focus and coordination" to AI efforts spread across the enterprise. Shah, moving into her new UX role at the same time, will oversee the design discipline that Target is positioning as AI's essential counterweight - ensuring that faster, smarter systems still translate into experiences that feel, in the company's words, "distinctly Target." The appointments are part of what Target has described as the next chapter of its growth strategy, built around four priorities: merchandising authority, an elevated guest experience, faster technology deployment, and investment in its team and communities. Company leaders frame the pairing of AI and UX as central to that agenda rather than a side initiative. "What excites me most is the opportunity to make AI real for the people who experience Target every day," Nair said. "The most meaningful AI stories won't be about what happens in a lab. They'll be about what happens on the front...
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