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ToastCustomer loss

Ruby Chow's Selects SpotOn as Its Restaurant POS, Cutting Capital Costs 40%

What happened

Toast lost Atlanta restaurant Ruby Chow's as a client, as the restaurant switched to SpotOn for its POS platform, reporting, and capital financing.

Source

Article excerpt

Highlighted: the sentence this signal was extracted from

Ruby Chow's, an Atlanta restaurant in the Old Fourth Ward, recently switched from Toast to SpotOn for its restaurant point-of-sale platform, reporting, and capital financing, citing faster support, more detailed reporting, and a SpotOn Capital loan that cut financing costs by about 40%. SpotOn's automated tip calculations also save the restaurant about 90 minutes each night. SpotOn is a leading restaurant technology and financial services company offering a cloud-based POS platform, online ordering, reservations, labor management, and capital financing for restaurant owners and operators nationwide. Learn more at SpotOn.com. ATLANTA--(BUSINESS WIRE)--Sep 8, 2026-- SpotOn, a leading restaurant technology and financial services company, announced today that Ruby Chow's, an Atlanta restaurant, has selected SpotOn as its restaurant technology partner, switching from Toast for SpotOn's restaurant POS platform, reporting, and capital financing. The restaurant's leadership points to faster customer support, more detailed reporting, and lower financing costs as the reasons behind the move. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260908575986/en/ Ruby Chow's, an Atlanta restaurant in the Old Fourth Ward, recently switched from Toast to SpotOn for its restaurant point-of-sale platform, reporting, and capital...

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Extracted by Autobound

From the Signal API record
Event
Customer loss

What this signalsA lost customer often leads to a review of how the company sells and serves.

Location
Atlanta, Georgia, United States

Companies

  • Ruby Chow'sClientrubychows.com

More customer loss signals at other companies

The full record

From the Signal API record

Extraction

Confidence
90%
Detected
Sep 8, 2026
signal_type
news
signal_subtype
loses_client

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The API returns more than this page shows

This page shows a preview. The full news record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/9c93399b-850d-8c9f-5540-6c71d2c98869 returns this record as JSON. POST /v1/companies/enrich returns every signal for toasttab.com.

{
  "signal_id": "9c93399b-850d-8c9f-5540-6c71d2c98869",
  "signal_type": "news",
  "signal_subtype": "loses_client",
  "detected_at": "2026-09-08T18:30:20+00:00",
  "company": {
    "name": "Toast",
    "domain": "toasttab.com"
  },
  "data": {
    "url": "https://www.hastingstribune.com/ap/business/ruby-chows-selects-spoton-as-its-restaurant-pos-cutting-capital-costs-40/article_f20a0ca1-99c9-50e1-ad93-250721e1d2af.html",
    "title": "Ruby Chow's Selects SpotOn as Its Restaurant POS, Cutting Capital Costs 40% - Hastings Tribune",
    "excerpt": "Ruby Chow's, an Atlanta restaurant in the Old Fourth Ward, recently switched from Toast to SpotOn for its restaurant point-of-sale platform, reporting, and capital financing, citing faster support, more detailed reporting, and a SpotOn Capital loan that cut financing costs by about 40%. SpotOn's automated tip calculations also save the restaurant about 90 minutes each night. SpotOn is a leading restaurant technology and financial services company offering a cloud-based POS platform, online ordering, reservations, labor management, and capital financing for restaurant owners and operators nationwide. Learn more at SpotOn.com . ATLANTA--(BUSINESS WIRE)--Sep 8, 2026-- SpotOn, a leading restaurant technology and financial services company, announced today that Ruby Chow's , an Atlanta restaurant, has selected SpotOn as its restaurant technology partner, switching from Toast for SpotOn's restaurant POS platform , reporting, and capital financing. The restaurant's leadership points to faster customer support, more detailed reporting, and lower financing costs as the reasons behind the move. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260908575986/en/ Ruby Chow's, an Atlanta restaurant in the Old Fourth Ward, recently switched from Toast to SpotOn for its restaurant point-of-sale platform, reporting, and capital...",
    "summary": "Toast lost Atlanta restaurant Ruby Chow's as a client, as the restaurant switched to SpotOn for its POS platform, reporting, and capital financing.",
    "location": "Atlanta, Georgia, USA",
    "planning": false,
    "image_url": "https://bloximages.newyork1.vip.townnews.com/hastingstribune.com/content/tncms/assets/v3/editorial/4/b6/4b6d599b-eb92-5c3e-ae52-1894bbfe140b/6aa054c3d544c.image.jpg?crop=1522%2C799%2C0%2C25&resize=1200%2C630&order=crop%2Cresize",
    "confidence": 0.9,
    "published_at": "2026-09-08T18:30:20Z",
    "location_data": [
      {
        "city": "Atlanta",
        "state": "Georgia",
        "region": "Northern America",
        "country": "United States",
        "continent": "Americas",
        "fuzzy_match": false
      }
    ],
    "article_sentence": "Ruby Chow's, an Atlanta restaurant in the Old Fourth Ward, recently switched from Toast to SpotOn for its restaurant point-of-sale platform, reporting, and capital financing, citing faster support, more detailed reporting, and a SpotOn Capital loan that cut financing costs by about 40%.",
    "related_company_name": "Ruby Chow's",
    "related_company_domain": "rubychows.com"
  }
}

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