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TravelersPatent grant

Travelers was granted a patent for developing digital assistants during calls.

What happened

In September 2026 Travelers patented voice-assistance technology for capturing commands during live customer conversations across phone and digital communication channels.

Source

patents.google.comSep 29, 2026

US patent US12749488

Digital assistance development system

Abstract

A method includes monitoring, by a digital assistance system, a voice-enabled communication session established as an exchange between two or more users through two or more user systems using one of a plurality of communication channels. The method also includes collecting input, by the digital assistance system, for a command sequence while the voice-enabled communication session is active. The method further includes generating, by the digital assistance system, the command sequence for a project management subsystem and a scheduling subsystem based on one or more requested tasks detected through the voice-enabled communication session. The method additionally includes detecting, by the digital assistance system, a termination of the voice-enabled communication session and providing, by the digital assistance system, the command sequence to an application programming interface of a development system to execute the one or more requested tasks based on detecting the termination of the voice-enabled communication session.

patents.google.com/patent/US12749488Read the full source

Extracted by Autobound

From the Signal API record
Signal
Patent grant

What this signalsA new patent often shows where a company is putting its R&D budget.

Grant date
Sep 29, 2026
Inventors
4
Tech area
speech / audio AI
Patent number
US12749488

The full record

From the Signal API record

People

  • Obaid ShaikhInventor
  • Ajay SrinivasuluInventor
  • Madhavi AtluriInventor
  • Sandhya NarayanamoorthyInventor

Details

Primary CPC class
G10L 15/22 (Speech analysis or synthesis; speech/voice recognition; audio coding)
USPTO assignee
THE TRAVELERS INDEMNITY COMPANY
What the invention does
A system that listens during a multi-user voice session, gathers spoken instructions, and turns them into an executable sequence while the conversation continues.

Topics and mentions

Tags

  • Intellectual Property
  • Research & Development
  • Artificial Intelligence
  • Voice Technology
  • Communications

Technologies named

  • voice recognition
  • digital assistants
  • speech processing
  • communication platforms

Extraction

Detected
Sep 30, 2026
signal_type
patents-company
signal_subtype
patentGrant

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This page shows a preview. The full patents-company record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/549364e0-c6b1-5805-abce-c44844e90dc6 returns this record as JSON. POST /v1/companies/enrich returns every signal for travelers.com.

{
  "signal_id": "549364e0-c6b1-5805-abce-c44844e90dc6",
  "signal_type": "patents-company",
  "signal_subtype": "patentGrant",
  "detected_at": "2026-09-30T17:27:24+00:00",
  "company": {
    "name": "Travelers",
    "domain": "travelers.com"
  },
  "data": {
    "cpc": [
      {
        "code": "G10L 15/22",
        "label": "Speech analysis or synthesis; speech/voice recognition; audio coding"
      },
      {
        "code": "G06F 9/541",
        "label": "Electric digital data processing"
      },
      {
        "code": "G06N 5/043",
        "label": "Computing arrangements based on specific computational models"
      },
      {
        "code": "G06N 20/00",
        "label": "Computing arrangements based on specific computational models"
      },
      {
        "code": "G06Q 10/101",
        "label": "Data processing systems for administrative, commercial, financial, managerial or supervisory purposes"
      }
    ],
    "tags": [
      "Intellectual Property",
      "Research & Development",
      "Artificial Intelligence",
      "Voice Technology",
      "Communications"
    ],
    "detail": "In September 2026 Travelers patented voice-assistance technology for capturing commands during live customer conversations across phone and digital communication channels.",
    "summary": "Travelers was granted a patent for developing digital assistants during calls.",
    "event_at": "2026-09-29",
    "inventors": [
      {
        "name": "Obaid Shaikh",
        "status": "resolved",
        "is_primary": true,
        "linkedin_url": "https://www.linkedin.com/in/obaid-shaikh-9a705b15"
      },
      {
        "name": "Ajay Srinivasulu",
        "status": "resolved",
        "is_primary": false,
        "linkedin_url": "https://www.linkedin.com/in/ajaycs"
      },
      {
        "name": "Madhavi Atluri",
        "status": "unresolved",
        "is_primary": false
      },
      {
        "name": "Sandhya Narayanamoorthy",
        "status": "resolved",
        "is_primary": false,
        "linkedin_url": "https://www.linkedin.com/in/sandhya-narayanamoorthy-603886aa"
      }
    ],
    "tech_area": "speech / audio AI",
    "event_kind": "grant_date",
    "grant_date": "2026-09-29",
    "source_url": "https://patents.google.com/patent/US12749488",
    "cpc_primary": {
      "code": "G10L 15/22",
      "label": "Speech analysis or synthesis; speech/voice recognition; audio coding"
    },
    "patent_title": "Digital assistance development system",
    "patent_number": "US12749488",
    "uspto_assignee": "THE TRAVELERS INDEMNITY COMPANY",
    "patent_abstract": "A method includes monitoring, by a digital assistance system, a voice-enabled communication session established as an exchange between two or more users through two or more user systems using one of a plurality of communication channels. The method also includes collecting input, by the digital assistance system, for a command sequence while the voice-enabled communication session is active. The method further includes generating, by the digital assistance system, the command sequence for a project management subsystem and a scheduling subsystem based on one or more requested tasks detected through the voice-enabled communication session. The method additionally includes detecting, by the digital assistance system, a termination of the voice-enabled communication session and providing, by the digital assistance system, the command sequence to an application programming interface of a development system to execute the one or more requested tasks based on detecting the termination of the voice-enabled communication session.",
    "precision_class": "structural",
    "invention_explanation": "A system that listens during a multi-user voice session, gathers spoken instructions, and turns them into an executable sequence while the conversation continues.",
    "technologies_mentioned": [
      "voice recognition",
      "digital assistants",
      "speech processing",
      "communication platforms"
    ]
  }
}

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