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When a customer arrives informed but uncertain, opening a conversation with product capabilities misses the point. They already know what the software does. What they need to figure out is where to start. Speaking on a panel for PwC's Designing the Intelligent Enterprise series alongside Pippa Malmgren and PepsiCo's Johannes Evenblij Garza, Trimble SVP and AECO Chief Marketing Officer Heather Adkins highlighted a critical shift in how technology adoption happens. Instead of leading with what software offers, effective teams work backward from the exact question the buyer's leadership asked them to solve. As Heather put it: guiding is not a softer version of selling. It is the disciplined work of untangling complexity and replacing raw information with actionable insight.