Twilio launches conversation layer to unify AI and human interactions.

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  "signal_type": "news",
  "signal_subtype": "launches",
  "detected_at": "2026-05-06T13:15:00+00:00",
  "company": {
    "name": "Twilio",
    "domain": "twilio.com"
  },
  "data": {
    "url": "https://harro.com/2026/05/06/twilio-launches-conversation-layer-to-unify-ai-and-human-interactions",
    "title": "Twilio launches conversation layer to unify AI and human interactions.",
    "excerpt": "Twilio launches conversation layer to unify AI and human interactions.\n\nTwilio is rolling out a new set of platform capabilities to address one of the most persistent problems in customer experience: conversations that don't carry over from one interaction to the next.\n\nAnnounced today at SIGNAL 2026, the three new components are a new \"conversation layer\" designed to connect data, channels, and both human and AI agents into a single, continuous experience.\n\nThe premise is straightforward. Most customer journeys are still fragmented. A user might start in chat, move to voice, then follow up via email, repeating information at every step. That disconnect affects conversion, retention, and operational efficiency.\n\nTwilio's answer is to treat conversations as a persistent system rather than a series of disconnected events.\n\nCarrying context forward.\n\nThat's where its three new core components come in. Conversation Memory, Conversation Orchestrator, and Conversation Intelligence aim to ensure that every interaction starts with context, carries forward state, and can adapt in real time.\n\n* Conversation Memory creates an ongoing, identity-resolved profile that combines customer data with interaction history. Instead of treating each engagement as a fresh start, it allows both human agents and AI systems to pick up exactly where the last interaction left off.\n* Conversation...",
    "product": "set of platform capabilities",
    "summary": "Twilio Inc. launches set of platform capabilities.",
    "category": "launches",
    "found_at": "2026-05-06T13:15:00Z",
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    "image_url": "https://martech.org/wp-content/uploads/2026/05/Agent-Connect-246x3382-1-800x450.png",
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    "published_at": "2026-05-06T13:15:00Z",
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    "article_sentence": "Twilio is rolling out a new set of platform capabilities to address one of the most persistent problems in customer experience: conversations that don't carry over from one interaction to the next."
  }
}

curl https://signals.autobound.ai/v1/signals/08bdd8ad-fb05-4933-9788-19137be1f19f \
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curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
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  -d '{"domain":"twilio.com","limit":20}'