Twilio stock soared to its highest level in 4 years. Its CEO shares how AI helped the company turn things around.
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Twilio stock soared to its highest level in 4 years. Its CEO shares how AI helped the company turn things around. May 1, 2026, 3:06 AM PT When Khozema Shipchandler took the helm as CEO of the cloud communications company Twilio in early 2024, activist investors were demanding cost cuts. Its stock had declined sharply since its pandemic high in 2021. The company has worked to turn itself around, and its bets on AI may be paying off. Twilio stock soared by more than 19% in out-of-hours trading - hitting its highest level in four years - after a strong earnings report on Thursday. Twilio builds tools that help companies make calls or send texts from apps. For example, if you've ever made a call from the Uber or Lyft app to get in touch with your driver, that's powered by Twilio. Twilio was one of the big beneficiaries during the pandemic cloud boom as its stock more than quadrupled between 2020 and 2021, peaking in early 2021. Its stock has never fully recovered to that high, after slumps in 2023 and 2024 when Twilio was viewed as an acquisition target. Now it's picking back up. On Thursday, Twilio reported that its revenue grew 20% year over year - its fastest growth rate in three years. Along with several changes to how Twilio operates, Shipchandler says its bet on integrating AI and data into its product has helped it grow. "Every single one of these companies needs...
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