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UdemyCustomer support complaints

Mid-Market user frustrated by slow support response times when quick turnaround needed

Read at g2.com

What happened

A Verified User in Renewables & Environment at a Mid-Market company experienced slower than desired support response times. They highlight frustration when quick turnaround was needed and suggest faster responses or a more robust self-service help center for improvement.

Source

From the reviews

  • 4 of 5
    “Support response times have also been slower than we'd like. When we've run into issues or had questions, it sometimes took longer than expected to get a resolution, which was frustrating when we needed a quick turnaround. Faster response times, or a more robust self-service help center, would go a long way in addressing this.”

    Verified User in Renewables & Environment, Mid-Market (51-1000 emp.)Jul 9, 2026View

Extracted by Autobound

From the Signal API record
Signal
Customer support complaints

What this signalsReview themes often show where customers may look for an alternative.

Product
Udemy Business
Star rating
4 of 5
Reviewer
Verified User in Renewables & Environment
Reviewer details
Mid-Market (51-1000 emp.)

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The full record

From the Signal API record

Extraction

Detected
Jul 14, 2026
signal_type
product-reviews
signal_subtype
CustomerSupportComplaints

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The API returns more than this page shows

This page shows a preview. The full product-reviews record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
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Show the full JSONThe record on this page and the API request

GET /v1/signals/66b2545a-cc13-4d74-93e7-8ecb84ed3686 returns this record as JSON. POST /v1/companies/enrich returns every signal for udemy.com.

{
  "signal_id": "66b2545a-cc13-4d74-93e7-8ecb84ed3686",
  "signal_type": "product-reviews",
  "signal_subtype": "CustomerSupportComplaints",
  "detected_at": "2026-07-14T05:35:28.466+00:00",
  "company": {
    "name": "Udemy",
    "domain": "udemy.com"
  },
  "data": {
    "summary": "A Verified User in Renewables & Environment at a Mid-Market company experienced slower than desired support response times. They highlight frustration when quick turnaround was needed and suggest faster responses or a more robust self-service help center for improvement.",
    "evidence": [
      {
        "quote": "Support response times have also been slower than we'd like. When we've run into issues or had questions, it sometimes took longer than expected to get a resolution, which was frustrating when we needed a quick turnaround. Faster response times, or a more robust self-service help center, would go a long way in addressing this.",
        "review_url": "https://www.g2.com/products/udemy-business/reviews#review-13077066",
        "review_date": "2026-07-09",
        "star_rating": 4,
        "reviewer_name": "Verified User in Renewables & Environment",
        "reviewer_title": "Mid-Market (51-1000 emp.)"
      }
    ],
    "headline": "Mid-Market user frustrated by slow support response times when quick turnaround needed",
    "relevance": 60,
    "product_name": "Udemy Business",
    "source_page_url": "https://www.g2.com/products/udemy-business/reviews/reviews",
    "switching_intent": {
      "urgency": "none",
      "detected": false
    },
    "quantified_impact": {
      "has_numbers": false
    },
    "decision_maker_complaint": {
      "title": "Mid-Market (51-1000 emp.)",
      "is_decision_maker": false
    }
  }
}

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