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Unisys10-Q: Customer churn

Digital Workplace Solutions (DWS) segment suffers from client attrition, hurting margins

What happened

The Digital Workplace Solutions (DWS) segment is experiencing customer churn, which has led to lower volumes and a decline in gross profit margin to 13.5%. This indicates a clear pain point related to customer retention, service delivery, or competitive positioning in a core business unit.

Source

SEC EDGARMay 6, 2026

Quarterly report (Form 10-Q)

Unisys 10-Q

Filing excerpt

DWS revenue was $118.2 million for the three months ended March 31, 2026 and $118.6 million for the three months ended March 31, 2025, a decrease of 0.3%.

sec.gov/Archives/edgar/data/746838/000074683826000018/uis-20260331.htmRead the full source

Other signals in this filing (11)

Extracted by Autobound

From the Signal API record
Signal
10-Q: Customer churn

What this signalsFilings often name leadership changes, deals and spending plans.

Fiscal year end
03/31
Filed
May 6, 2026

More 10-Q signals at other companies

The full record

From the Signal API record

Numbers

Percent
-0.7% (Decrease in DWS gross profit percent)

Details

CIK
746838
Accession number
0000746838-26-000018
Timeframe
Current quarter
Filing year
2026
Fiscal year
0
Why it matters
Customer success tools needed
Signal category
Revenue

Extraction

Confidence
High
Relevance
80%
Sentiment
Negative
Detected
May 12, 2026
signal_type
sec-10q
signal_subtype
customerChurn

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The API returns more than this page shows

This page shows a preview. The full sec-10q record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/d79a3652-0719-49dc-9d74-42ecdc22f605 returns this record as JSON. POST /v1/companies/enrich returns every signal for unisys.com.

{
  "signal_id": "d79a3652-0719-49dc-9d74-42ecdc22f605",
  "signal_type": "sec-10q",
  "signal_subtype": "customerChurn",
  "detected_at": "2026-05-12T09:24:55.426+00:00",
  "company": {
    "name": "Unisys",
    "domain": "unisys.com"
  },
  "data": {
    "detail": "The Digital Workplace Solutions (DWS) segment is experiencing customer churn, which has led to lower volumes and a decline in gross profit margin to 13.5%. This indicates a clear pain point related to customer retention, service delivery, or competitive positioning in a core business unit.",
    "metrics": {
      "pct": -0.007,
      "timeframe": "current_quarter",
      "pct_context": "Decrease in DWS gross profit percent"
    },
    "summary": "Digital Workplace Solutions (DWS) segment suffers from client attrition, hurting margins",
    "excerpts": "DWS revenue was $118.2 million for the three months ended March 31, 2026 and $118.6 million for the three months ended March 31, 2025, a decrease of 0.3%.",
    "relevance": 0.8,
    "sentiment": "negative",
    "confidence": "high",
    "source_url": "https://www.sec.gov/Archives/edgar/data/746838/000074683826000018/uis-20260331.htm",
    "filing_date": "2026-05-06",
    "filing_year": 2026,
    "fiscal_year": 0,
    "fiscal_year_end": "03/31",
    "sales_relevance": "Customer success tools needed",
    "signal_category": "revenue"
  }
}

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