United Should Sideline Performative Gestures In Favor Of Improvements
Article excerpt
By John Tamny, Contributor. United Airlines CEO Scott Kirby, hired to improve the airline's historically poor reputation, has made puzzling moves. Despite some operational successes, Kirby recently proposed mergers with financially stronger Delta Airlines and then American Airlines. Both attempts were rejected, with the article emphasizing the unlikelihood of such large airline mergers due to stringent antitrust regulations under both current and previous administrations. The author argues Kirby should prioritize continuing to fix United's operations, a task he has successfully begun, rather than pursuing unrealistic initiatives that appear more driven by personal ambition than the airline's best interests or shareholder value. R Street Institute employees are not allowed to fly United Airlines. It’s in the Washington, DC-based think tank’s bylaws. The internal rule is informed by delayed and cancelled flights from the past, and shoddy operations more broadly. So, while anecdote is a flawed way of analyzing anything, R Street’s bylaws remind us that there’s invariably some truth in stereotypes. Scott Kirby was hired by United to correct the stereotypes. Media accounts indicate he’s had some success. While technology problems at Newark Airport (a major United hub) as recently as this year have fed the R Street perception of the airline, stories have emerged of a United...
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After the Delta rejection, Kirby pivoted to American Airlines.
