UPS Partners With TikTok Shop for No-Box, No-Label Returns Service
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UPS (NYSE:UPS) has entered into a partnership with TikTok Shop to provide an exclusive no-box, no-label returns service for participating sellers on the social commerce platform in the United States. The service will be provided through Happy Returns, allowing TikTok Shop customers to return eligible products without packaging or printed shipping labels. The partnership expands UPS's reverse logistics operations as delivery companies including FedEx (NYSE:FDX) offer services intended to help retailers manage product returns. Customers using Happy Returns can take eligible unwanted products to nearly 10,000 return locations inside Ulta Beauty, Staples and UPS stores. At the return location, workers scan, bag and label the individual products. The items are then consolidated into larger boxes and transported daily to processing hubs. The service is available to participating TikTok Shop sellers regardless of whether they handle fulfilment themselves or use TikTok Shop's fulfilment services, according to the companies. "Our collaboration with Happy Returns builds on our commitment to making the returns experience faster, hassle free, and more trustworthy for our shoppers," said Patrick Nommensen, TikTok Shop's president of strategic initiatives. UPS and FedEx have increased their focus on reverse logistics as retailers seek to manage the costs associated with returned products...
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