In a discussion about GEICO's unresponsiveness, multiple commenters mentioned similar negative experiences with USAA's claims support, with some adjusters placing them on an "emails only" list or...

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  "detected_at": "2026-09-14T14:35:45+00:00",
  "company": {
    "name": "USAA",
    "domain": "usaa.com"
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    "post_id": "1wg56lt",
    "summary": "In a discussion about GEICO's unresponsiveness, multiple commenters mentioned similar negative experiences with USAA's claims support, with some adjusters placing them on an \"emails only\" list or skipping calls to file for arbitration directly.",
    "category": "support",
    "comments": [
      {
        "url": "https://www.reddit.com/r/adjusters/comments/1wg56lt/comment/p9rn3r2/",
        "depth": 0,
        "score": 44,
        "author": "GustavusAdolphin",
        "excerpt": "Yeah I don't ever call GEICO anymore. They're on the \"emails only\" list: g***@geico.com\n\n I'd add USAA if they didn't have stupid claim-specific emails",
        "posted_at": "2026-09-14T15:14:02.000Z",
        "author_url": "https://www.reddit.com/user/GustavusAdolphin/"
      },
      {
        "url": "https://www.reddit.com/r/adjusters/comments/1wg56lt/comment/p9sdrzn/",
        "depth": 0,
        "score": 24,
        "author": "Mangomama619",
        "excerpt": "Monday mornings are the absolute busiest times for most call centers.",
        "posted_at": "2026-09-14T17:06:31.000Z",
        "author_url": "https://www.reddit.com/user/Mangomama619/"
      },
      {
        "url": "https://www.reddit.com/r/adjusters/comments/1wg56lt/comment/p9uqx9b/",
        "depth": 0,
        "score": 10,
        "author": "WutangOrDie",
        "excerpt": "isn’t there a whole subreddit of geico employees perpetually complaining about how bad it is?",
        "posted_at": "2026-09-14T23:23:41.000Z",
        "author_url": "https://www.reddit.com/user/WutangOrDie/"
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      {
        "url": "https://www.reddit.com/r/adjusters/comments/1wg56lt/comment/p9ub7gs/",
        "depth": 0,
        "score": 8,
        "author": "Em_lasagna",
        "excerpt": "No we are not okay. If it’s on the general level, we are prohibited from pulling any activities (answering emails, looking at police reports, acking LORs, even if our insureds are sending messages). It’s been like this for two weeks. The only time we are able to work anything is if it’s connected to in bound call. Because I work till 12am I can start working activities AFTER 9pm…. when everyone is",
        "posted_at": "2026-09-14T22:03:53.000Z",
        "author_url": "https://www.reddit.com/user/Em_lasagna/"
      },
      {
        "url": "https://www.reddit.com/r/adjusters/comments/1wg56lt/comment/p9s84kq/",
        "depth": 0,
        "score": 6,
        "author": "itlogicpartnersllc",
        "excerpt": "i would give it another shot through the adjuster's direct line if you have it 45 minutes on hold is not something i would consider normal..",
        "posted_at": "2026-09-14T16:43:08.000Z",
        "author_url": "https://www.reddit.com/user/itlogicpartnersllc/"
      },
      {
        "url": "https://www.reddit.com/r/adjusters/comments/1wg56lt/comment/p9voza0/",
        "depth": 0,
        "score": 4,
        "author": "Chewsmom903",
        "excerpt": "I called the other day and the bot told me I was number 200 in line!",
        "posted_at": "2026-09-15T02:20:34.000Z",
        "author_url": "https://www.reddit.com/user/Chewsmom903/"
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      {
        "url": "https://www.reddit.com/r/adjusters/comments/1wg56lt/comment/p9vhg6w/",
        "depth": 0,
        "score": 3,
        "author": "zarpenda",
        "excerpt": "I am from another carrier. I 3 way called from my line and sat for 20 minutes. The geico customer called and 3 way called me and instant connection 🤷.\n\n Just saying….",
        "posted_at": "2026-09-15T01:41:24.000Z",
        "author_url": "https://www.reddit.com/user/zarpenda/"
      },
      {
        "url": "https://www.reddit.com/r/adjusters/comments/1wg56lt/comment/pa1g1nj/",
        "depth": 0,
        "score": 3,
        "author": "Mysterious_Shine3365",
        "excerpt": "Spoke with them today. The accident was 3 months ago and they have attempted to contact their insured yet...",
        "posted_at": "2026-09-15T21:18:56.000Z",
        "author_url": "https://www.reddit.com/user/Mysterious_Shine3365/"
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    "evidence": [
      "[comment u/GustavusAdolphin] Yeah I don't ever call GEICO anymore. They're on the \"emails only\" list: g***@geico.com I'd add USAA if they didn't have stupid claim-specific emails",
      "[comment u/Topgun_tomahawk] I don’t call SF, Geico, USAA anymore just file Arb. Make them respond to Arb."
    ],
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    "post_date": "2026-09-14T14:35:45.000Z",
    "post_kind": "text",
    "post_text": "Calling in for a quick coverage and liability chat about a mutual claim.\n\nPut on hold for 45 minutes at this point, are you phone queues that backed up or is there so kind of system issue that would lead to such a long hold time?",
    "sentiment": "negative",
    "subreddit": "adjusters",
    "post_title": "Is GEICO ok?",
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curl https://signals.autobound.ai/v1/signals/148b2cba-8467-574a-a660-6fd4c500bf78 \
  -H "X-API-KEY: $AUTOBOUND_API_KEY"

curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"usaa.com","limit":20}'