Wells Fargo signals more job cuts as AI boosts productivity
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Wells Fargo has indicated that its workforce will continue to shrink as the bank accelerates investments in artificial intelligence (AI) and technology to improve efficiency. While overall employee numbers are expected to decline, the lender said it will continue hiring for roles that support business growth and digital transformation. During the bank's second-quarter earnings call, Mike Santomassimo, chief financial officer, said advances in AI and technology are enabling the organisation to operate more efficiently, allowing it to function with a smaller workforce over time. He noted that technology-led productivity improvements are being realised faster than in previous years. The US banking giant has now reduced its workforce for 24 consecutive quarters. At the end of the second quarter, Wells Fargo employed around 1,97,000 people, down by nearly 79,000 employees over the past six years. The bank's headcount also fell by 15,000 compared to the same period last year and by about 3,500 from the previous quarter. Despite the ongoing reduction in overall staffing, Wells Fargo is continuing to recruit in selected areas. Hiring remains active for branch bankers, commercial banking relationship managers, investment advisers, investment bankers and trading professionals, particularly across key growth markets. The bank is also expanding teams in technology, cybersecurity and...
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