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1PasswordCustomer feedback

1Password users report a bug on iOS and iPadOS where the software keyboard fails to appear when the 1Password prompt opens during Apple Shop purchases, blocking password entry.

What happened

Post: "Apple Shop purchases"

Source

RedditOct 24, 2026By u/circatee

r/1Password

Apple Shop purchases

upvotes
7
comments
3

Post

Highlighted: the lines this signal was extracted from

I’ve noticed this week that if I want to purchase something from the Apple Shop, when 1Password pops up for me to log into it, the keyboard never comes up.Thus, I can’t type in my 1Password password. Is this an iOS/iPadOS 27.0.1 issue, or a 1Password issue? PS: same issue on iOS and iPadOS

Also quoted as evidence

  • [comment u/Twfx00] I have the same issue too - I end up going out the app copy the password and then go back to make the purchase

reddit.com/r/1Password/comments/1xela12/apple_shop_purchasesRead the full source

Comments on the post

1 of 3 comments
  • “I have the same issue too - I end up going out the app copy the password and then go back to make the purchase”

    u/Twfx003 points · Oct 25, 2026View

Extracted by Autobound

From the Signal API record
Signal
Customer feedback

What this signalsUser posts often show product pain before it reaches reviews or churn.

Subreddit
r/1Password
Event date
Oct 2026

Companies

  • AppleAlso named

The full record

From the Signal API record

Numbers

Mentions
11

Details

Timing
Ongoing state
Category
Usability
Virality
Low
Post kind
Text
Prominence
Core
Company's role
Vendor

Topics and mentions

Topics

  • usability
  • integration
  • ios
  • bug

Flair

  • Discussion

Products named

  • 1Password

Extraction

Sentiment
Negative
Detected
Oct 24, 2026
signal_type
reddit-company
signal_subtype
customerFeedback

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The API returns more than this page shows

This page shows a preview. The full reddit-company record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/fe310e97-af3e-54f1-ab42-6cd474475be2 returns this record as JSON. POST /v1/companies/enrich returns every signal for 1password.com.

{
  "signal_id": "fe310e97-af3e-54f1-ab42-6cd474475be2",
  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-10-24T22:07:25+00:00",
  "company": {
    "name": "1Password",
    "domain": "1password.com"
  },
  "data": {
    "nsfw": false,
    "stage": "none",
    "awards": 0,
    "timing": "ongoing_state",
    "topics": [
      "usability",
      "ios",
      "bug",
      "integration"
    ],
    "post_id": "1xela12",
    "summary": "1Password users report a bug on iOS and iPadOS where the software keyboard fails to appear when the 1Password prompt opens during Apple Shop purchases, blocking password entry.",
    "category": "usability",
    "comments": [
      {
        "url": "https://www.reddit.com/r/1Password/comments/1xela12/comment/19rlw5lbfuy1w/",
        "depth": 0,
        "score": 3,
        "author": "Twfx00",
        "excerpt": "I have the same issue too - I end up going out the app copy the password and then go back to make the purchase",
        "posted_at": "2026-10-25T00:38:53.000Z",
        "author_url": "https://www.reddit.com/user/Twfx00/"
      }
    ],
    "evidence": [
      "[post] I’ve noticed this week that if I want to purchase something from the Apple Shop, when 1Password pops up for me to log into it, the keyboard never comes up.Thus, I can’t type in my 1Password password.",
      "[comment u/Twfx00] I have the same issue too - I end up going out the app copy the password and then go back to make the purchase"
    ],
    "virality": "low",
    "post_date": "2026-10-24T22:07:25.000Z",
    "post_kind": "text",
    "post_text": "I’ve noticed this week that if I want to purchase something from the Apple Shop, when 1Password pops up for me to log into it, the keyboard never comes up.Thus, I can’t type in my 1Password password.\n\nIs this an iOS/iPadOS 27.0.1 issue, or a 1Password issue?\n\nPS: same issue on iOS and iPadOS",
    "sentiment": "negative",
    "subreddit": "1Password",
    "event_date": "2026-10",
    "post_flair": [
      "Discussion"
    ],
    "post_title": "Apple Shop purchases",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/1Password/comments/1xela12/apple_shop_purchases/",
    "entity_role": "vendor",
    "post_author": "circatee",
    "upvote_ratio": 1,
    "mention_count": 11,
    "mention_surge": true,
    "subreddit_url": "https://www.reddit.com/r/1Password/",
    "total_upvotes": 7,
    "comments_total": 3,
    "total_comments": 3,
    "event_date_text": "this week",
    "other_companies": [
      {
        "name": "Apple",
        "role": "partner",
        "domain": "apple.com"
      }
    ],
    "post_author_url": "https://www.reddit.com/user/circatee/",
    "signal_category": "feedback",
    "comments_included": 1,
    "products_mentioned": [
      "1Password"
    ]
  }
}

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