A Salesforce consultant reports that the 1Password Chrome extension has become extremely slow for Salesforce passkey logins on Windows, taking over a minute to prompt for Windows Hello.

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    "summary": "A Salesforce consultant reports that the 1Password Chrome extension has become extremely slow for Salesforce passkey logins on Windows, taking over a minute to prompt for Windows Hello. Another user confirms the new passkey system is 'broken' and claims support has been unhelpful.",
    "category": "reliability",
    "comments": [
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        "url": "https://www.reddit.com/r/1Password/comments/1wrvrhl/comment/pcj5his/",
        "depth": 0,
        "score": 2,
        "author": "bwdask",
        "excerpt": "I have been talking to support already. Sadly they don't plan on rolling back to the previous Passkey login system, even when selecting the classic login menu.\n\n The new one is simply broken and they don't give a shit.",
        "posted_at": "2026-09-28T07:31:38.000Z",
        "author_url": "https://www.reddit.com/user/bwdask/"
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    "evidence": [
      "[post] when it displays Salesforce's passkey prompt, it just sits and sits. After a while, I get impatient and refresh the page once or twice, and eventually it usually pops up something that asks if I want to continue with a passkey... It's just royally slow, and it's very annoying to have to wait over a minute to be able to use a passkey.",
      "[comment u/bwdask] The new one is simply broken and they don't give a shit."
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    "post_date": "2026-09-27T21:09:46.000Z",
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    "post_text": "I use the Chrome 1Password extension - have had it for many months and have been really happy with it.\n\nI'm a Salesforce consultant, and since Salesforce recently started requiring passkeys for admin users, I've been using 1Password for those passkeys. For a month or two, that worked great, but lately (I *think* since the last update to the Chrome extension), 1Password has been working fine for the initial login (username and, when needed, password), but when it displays Salesforce's passkey prompt, it just sits and sits. After a while, I get impatient and refresh the page once or twice, and eventually it usually pops up something that asks if I want to continue with a passkey, after which it pops up the Windows Hello dialog and I can get it. It's just royally slow, and it's very annoying to have to wait over a minute to be able to use a passkey.\n\nOn the same PC, I have the 1Password browser extension on Firefox and Island, and they don't have the problem. I've compared my Chrome Settings and extension settings with a co-worker's, and I don't see anything problematic there.\n\nHas anyone else had this problem? Have you been able to find any solution?",
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    "post_title": "Chrome extension on Windows - passkeys",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/1Password/comments/1wrvrhl/chrome_extension_on_windows_passkeys/",
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