3MCustomer success and support team growthApr 9, 2026

2,356 Customer Success and Support employees (3.5% of company), declining slightly (-1% YoY).

What happened

2,356 CustomerSuccessAndSupport employees (3.5% of company), declining slightly (-1% YoY).

Source

Detail

The CustomerSuccessAndSupport department currently has 2,356 employees out of 66,496 total (3.5%). The department is declining slightly (-1% YoY), representing a change of approximately -24 employees.

Extracted by Autobound

From the Signal API record

Signal: Customer success and support team growth

Department headcount: 2,356
Department growth, 1 year: -1%
Total headcount: 66,496
Growth category: Moderate

More employee growth signals at other companies

Employee growthAgilentModerate growth (3% YoY) for a enterprise company with 17,495 employees.Employee growthApr 14, 2026
Employee growthConstellation Brands93 Program and Project Management employees (1.7% of company), declining significantly (-14% YoY).Employee growthApr 14, 2026
Employee growthFifth Third Bancorp1,307 Sales employees (5.7% of company), growing slowly (3% YoY).Employee growthApr 14, 2026

The full record

From the Signal API record

Numbers

Company growth, 6 months: +2%
Company growth, 1 year: +3%
Company growth, 2 years: -1%
Median tenure (years): 7.9
Share of company: +3.5%
Department change: -24

Details

Median tenure: 7.9 years
Overall growth: 1yr: 3
Overall growth: 2yr: -1
Overall growth: 6mth: 2
Revenue range low: 1,000,000,000
Revenue range high: 1,000,000,000,000
Company size: Enterprise

Extraction

Relevance: 59%
Detected: Apr 14, 2026
signal_type: employee-growth
signal_subtype: departmentalGrowthCustomerSuccessAndSupport

Use this data

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The API returns more than this page shows

This page shows a preview. The full employee-growth record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

linkedin_urlValue in the API
industriesValue in the API
employee_count_lowValue in the API
employee_count_highValue in the API
revenueValue in the API
descriptionValue in the API

Signal

signal_nameValue in the API
associationValue in the API

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Show the full JSONThe record on this page and the API request

GET /v1/signals/dff0def6-84e0-4aa6-aa74-c9ab64b46530 returns this record as JSON. POST /v1/companies/enrich returns every signal for 3m.com.

{
  "signal_id": "dff0def6-84e0-4aa6-aa74-c9ab64b46530",
  "signal_type": "employee-growth",
  "signal_subtype": "departmentalGrowthCustomerSuccessAndSupport",
  "detected_at": "2026-04-14T18:40:14+00:00",
  "company": {
    "name": "3M",
    "domain": "3m.com"
  },
  "data": {
    "summary": "2,356 CustomerSuccessAndSupport employees (3.5% of company), declining slightly (-1% YoY).",
    "relevance": 0.585,
    "description": "The CustomerSuccessAndSupport department currently has 2,356 employees out of 66,496 total (3.5%). The department is declining slightly (-1% YoY), representing a change of approximately -24 employees.",
    "median_tenure": 7.9,
    "overall_growth": {
      "1yr": 3,
      "2yr": -1,
      "6mth": 2
    },
    "department_name": "CustomerSuccessAndSupport",
    "growth_category": "moderate",
    "total_headcount": 66496,
    "source_timestamp": "2026-04-09T06:37:59.000Z",
    "revenue_range_low": 1000000000,
    "revenue_range_high": 1000000000000,
    "department_headcount": 2356,
    "departments_metadata": {
      "legal": {
        "headcount": 796,
        "growth_1yr": 2
      },
      "sales": {
        "headcount": 10008,
        "growth_1yr": 3
      },
      "finance": {
        "headcount": 1319,
        "growth_1yr": 2
      },
      "research": {
        "headcount": 2001,
        "growth_1yr": 3
      },
      "education": {
        "headcount": 988,
        "growth_1yr": 13
      },
      "marketing": {
        "headcount": 2788,
        "growth_1yr": 2
      },
      "accounting": {
        "headcount": 1211,
        "growth_1yr": -2
      },
      "consulting": {
        "headcount": 259,
        "growth_1yr": 0
      },
      "operations": {
        "headcount": 14214,
        "growth_1yr": 4
      },
      "purchasing": {
        "headcount": 712,
        "growth_1yr": 2
      },
      "engineering": {
        "headcount": 7346,
        "growth_1yr": 4
      },
      "real_estate": {
        "headcount": 115,
        "growth_1yr": 6
      },
      "administrative": {
        "headcount": 1896,
        "growth_1yr": 8
      },
      "arts_and_design": {
        "headcount": 950,
        "growth_1yr": 10
      },
      "human_resources": {
        "headcount": 1323,
        "growth_1yr": 3
      },
      "customer_success": {
        "headcount": 2356,
        "growth_1yr": -1
      },
      "entrepreneurship": {
        "headcount": 235,
        "growth_1yr": 19
      },
      "quality_assurance": {
        "headcount": 1492,
        "growth_1yr": 1
      },
      "product_management": {
        "headcount": 840,
        "growth_1yr": 3
      },
      "program_management": {
        "headcount": 1263,
        "growth_1yr": 4
      },
      "healthcare_services": {
        "headcount": 962,
        "growth_1yr": -1
      },
      "business_development": {
        "headcount": 2685,
        "growth_1yr": 2
      },
      "information_technology": {
        "headcount": 4544,
        "growth_1yr": 2
      },
      "media_and_communication": {
        "headcount": 911,
        "growth_1yr": 7
      },
      "community_and_social_services": {
        "headcount": 425,
        "growth_1yr": 2
      },
      "military_and_protective_services": {
        "headcount": 433,
        "growth_1yr": 9
      }
    },
    "company_size_category": "enterprise",
    "department_growth_1yr": -1,
    "department_pct_of_total": 3.5,
    "department_absolute_change": -24
  }
}

curl https://signals.autobound.ai/v1/signals/dff0def6-84e0-4aa6-aa74-c9ab64b46530 \
  -H "X-API-KEY: $AUTOBOUND_API_KEY"

curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"3m.com","limit":20}'

Long text fields are shortened on this page.

Looking up one signal by its id is free. Enrich costs 2 credits per signal returned; a call with no results is free.